Job Description

Join the IPG Team!
Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions—we are a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world. Now, we are expanding our global team and looking for talented individuals like you!

Title: Benefits Manager
Department: Human Resources
Location: Sarasota, FL
Immediate Supervisor: VP, Total Rewards and HR Systems
Status: Salaried Exempt
Position Purpose: The Benefits Manager is responsible for overseeing the daily administration of all benefit programs across the United States, Union environments, and Canada. This role ensures consistent, accurate execution of benefit processes, supervises the benefits team, manages escalated employee inquiries, and maintains effective working relationships with benefit vendors and internal partners.

Principle Accountabilities

Team Leadership & Daily Operations
• Manage the work of the benefits team, ensuring timely and accurate completion of tasks.
• Provide training and coaching on problem-solving, customer service, and procedural questions.
• Support and oversee the execution of benefit communications and engagement activities, including employee messaging, enrollment materials, and educational resources.
• Partner with leadership and vendors to ensure communications are accurate, timely, and aligned with program goals to promote employee awareness and participation.

Benefits Administration (US, Union, and Canada)
• Oversee daily operations of all benefit programs, including health, dental, vision, disability, life, retirement, and ancillary plans.
• Ensure benefit eligibility, enrollment, qualifying life events, and payroll deductions are processed accurately.
• Review and resolve escalated issues related to union benefit administration, ensuring alignment with CBA requirements.
• Support Canadian benefits operations by monitoring accuracy, troubleshooting discrepancies, and partnering with the Canadian HR team.
• Lead the annual 401(k) match calculation for the US

Employee Support & Escalation Management
• Serve as the second level escalation point for employee benefit inquiries.
• Provide clear, accurate explanations of benefit policies and plan provisions.
• Ensure sensitive issues (claims, leaves, dependent verification, union challenges) are handled with professionalism and consistency.
• Elevate highly complex, high risk, or strategic issues to VP Total Rewards.

Vendor & Carrier Coordination
• Oversee day to day interactions with carriers, brokers, and third party administrators.
• Monitor vendor service delivery and escalate performance concerns as needed.
• Support annual renewal processes by making recommendations, gathering data, validating documentation, and coordinating vendor tasks.
• Participate in vendor meetings; provide operational insights and issue tracking.

Dayforce (Benefits) Responsibilities
• Review and validate Dayforce configuration and testing completed by the benefits team and HRIS/Payroll.
• Ensure accuracy of benefit enrollment rules, eligibility groups, and deduction logic.
• Oversee resolution of Dayforce data discrepancies and partner with HRIS/Payroll on corrections.
• Maintain a working knowledge of system functionality and partner with the VP Total Rewards on developing the benefits roadmap.

Compliance & Documentation
• Ensure benefits are administered in compliance with plan documents, CBAs, and regulatory requirements (ACA, ERISA, HIPAA, provincial laws).
• Support internal and external audits by providing data, documentation, and explanations.
• Create and/or maintain up-to-date standard operating procedures for all benefit processes.
• Monitor routine legislative updates and escalate required plan changes to VP Total Rewards.

Billing, Funding & Financial Accuracy
• Oversee team completion of billing reconciliation for all benefit plans.
• Review funding files for accuracy and ensure timely submission.
• Escalate complex financial issues, overpayments, or discrepancies to leadership.

Open Enrollment & Ongoing Communication
• Coordinate and lead operational tasks for annual enrollment, including timelines, testing support, vendor materials review, and employee communications.
• Ensure the team executes enrollment changes and resolves employee questions promptly.

Projects & Process Improvements
• Support benefit-related projects, such as vendor transitions, system updates, and M&A integration tasks.
• Recommend improvements to increase consistency, accuracy, and efficiency of benefits operations.
• Ensures processes are documented and team adopts any new procedures.

Essential Skills and Experience
• Bachelor’s degree or equivalent experience preferred.
• 5–7+ years of experience in benefits administration (US or Canada; union experience a plus).
• Strong attention to detail and ability to manage multiple priorities.
• Solid working knowledge of benefits regulations and plan administration processes.
• Proficiency in HRIS systems; Dayforce experience preferred but not required to be deep/technical.
• Strong communication and customer service skills.
• Ability to troubleshoot issues and escalate appropriately.
• Comfortable working with vendors and cross-functional partners.

Why Choose IPG?
At IPG, you will find more than just a job—you will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it is through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive.
Our commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes. We are dedicated to building a greener future while providing safe, supportive workplaces for our people.
With over 40 years of industry expertise and a proven track record of growth and innovation, IPG offers a stable, secure environment where you can flourish!
We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed. Think big, dream bigger, and make an impact with IPG.
You belong here. Join us today!