Job Description
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.
Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the United States
About the Opportunity
The Service Consultant participates in all stages of the implementation lifecycle (discovery, configuration, testing, deployment, post go-live support), under the direction of the Project Manager, and may lead one or more activities. Project responsibilities include gathering customer requirements, configuring the Dayforce solution to meet documented customer requirements, setting and managing customer expectations, providing guidance to Associate Consultants, identifying risks and communicating issues to the Project Manager.
What you’ll get to do
• Document and validate customer’s business requirements
• Configure Dayforce application to meet customer’s documented requirements
• Conduct consulting sessions and document with meeting minutes
• Attend project meetings and provide status on progress of activities and deliverables
• Provide customers with consulting and general assistance in areas of expertise
• Develop SQL database scripts and XML transformers for integrations and interfaces
• Be a “go-to” resource for specific functional areas for internal and external users
• Work with customers to implement Dayforce Organizational Readiness best practices
Skills and experience we value
• Bachelor’s degree or equivalent experience
• Master’s degree or post graduate coursework
• 3-5 years’ of end-to-end Benefits implementation consulting experience with an HCM software provider
• Expertise in complex integration solutions
• Technical documentation skills
• Creation of UAT and Parallel test plans
• Experience in business process mapping and organization readiness
• HCM life cycle expertise, including operations and business practices and technology enablement
• Superior customer support experience
What would make you really stand out
• Prior consultative experience with both Benefits and HCM software
• Knowledge of SQL scripts and XML transformers
• Prior consultative or functional experience with Dayforce HCM
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce employees and their families are eligible to participate in the following benefits programs: medical, dental, vison, and life insurance. Dayforce employees are also eligible to participate in a 401k plan (plus match) and a Global Employee Stock Purchase Plan. Employees also receive unlimited Time Away From Work (in lieu of accrued vacation time), 10 paid US holidays, up to 80 hours of paid sick time and 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
About the Salary Ranges
Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process
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