Job Description

We are currently seeking a Benefits & Core HR Specialist to join our Human Resources team. This role is responsible for delivering exceptional customer service to all employees while administering both union and non-union benefits programs.

You will play a key role in maintaining HR systems, supporting core HR processes, and ensuring employees have a clear understanding of their benefits. This position is ideal for someone who is detail-oriented, customer-focused, and passionate about enhancing the employee experience.

Responsibilities

Benefits Administration

• Administer the employee group benefit programs in accordance with the collective agreement and company Policies.
• Assist with and provide input in maintaining a fair, equitable and competitive benefits package that fits and is aligned to our company’s strategy and business goals.
• Maintain and update employee benefit data and deductions within the HRIS
• Provide guidance to employees on benefit eligibility, coverage, and pension plans
• Identify and resolve discrepancies in benefit enrollments in collaboration with employees and providers
• Conduct benefit reviews and ensure compliance with applicable legislation & internal policies
• Train managers on the employee data workflow and the benefit plan(s).

Core HR Functions

• Support the administration of employee recognition programs.
• Assist in coordinating service awards and recognition initiatives.
• Manage employee documentation including new hire packages, separations, and employment verification letters
• Contribute to continuous improvement of HR processes.
• Participate in the development and action of yearly competency performance work plan and development action plan.
• Promote and support Health, Safety & Environment (HSE) programs and compliance
• Provide general HR support and perform additional duties as required

Qualifications

Required

• 3-5 years’ experience in the group benefits administration.
• Strong customer service orientation with a commitment to delivering high-quality support.
• Experience in conducting benefit reviews.
• Knowledge of Oracle Cloud or similar HRIS platforms.
• Strong attention to detail with high degree of accuracy.
• Excellent written and verbal communication skills.
• Ability to handle confidential information with professionalism and discretion
• Strong organizational, analytical, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficient in Microsoft Office.

Preferred

• Related post-secondary education, such as Human Resources Management Certificate or Certified Employee Benefit Specialist.
• Experience working in a unionized environment and with collective agreements
• Experience in a retail environment.

About Calgary Co-op

www.calgarycoop.com

Owned by members, Calgary Co-op is one of the largest retail co-operatives in North America, proudly serving Calgary and surrounding communities. With a focus on exceptional customer service, community investment, and employee engagement, we are committed to creating a workplace where our team members can thrive and grow.

We thank all applicants for their interest; however, only those applicants considered for an interview will be contacted.