Job Description

Inspire health. Serve with compassion. Be the difference.

Job Summary

Provides service and support to Prisma Health Team Members on benefit related matters. Maintains knowledge of Prisma Health benefits, policies, plans and applicable state and federal laws. Identifies process improvement opportunities, recommend improvements and participate in the implementation and evaluation of process changes.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference
• Follows pre-defined processes to ensure all benefits are accurately reflected in all systems. Ensures that payroll deductions are correct.
• Provides service to all Prisma Health Team Members on benefit related matters. Escalates issues to the appropriate level in a timely manner.
• Coordinates with outside parties to resolve problems of eligibility, incorrect billing, cancellations, plan changes, etc.
• Makes routine assessments during interactions with customers to identify relevant trends and provide input for developing workflow plans.
• Manages sensitive and confidential matters, protecting the security of the information, data and files.
• Communicates and educates Team Members in live settings to include one-on-one meetings, group meetings and online webinars.
• Performs other duties as assigned.

Supervisory/Management Responsibilities

• This is a non-management job that report to a supervisor, manager, director or executive.

Minimum Requirements

• Education - High School diploma or equivalent.
• Experience - One (1) year benefits, human resources, customer service experience.

In Lieu Of

• NA

Required Certifications, Registrations, Licenses

• NA

Knowledge, Skills and Abilities

• Computer skills (Proficient Microsoft Office Suite skills, data entry)
• Mathematical skills

Work Shift

Day (United States of America)

Location

Independence Pointe

Facility

Corporate

Department

Benefits

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.