Job Description

Working as part of the EMEABYonderCare Team, the Benefits Coordinator is the first point of contact for associate benefit queries across EMEA, with primary responsibility for administering andmaintainingBlueYonder’sbenefits programmes inPoland, andproviding operational benefits support across several other key EMEA locations.

This role plays a critical part in delivering a consistent, compliant, and positive associate experience, partnering closely with Payroll, external providers, and the wider Benefits team to ensure benefits are administered accurately, on time, and in line with local legislation.

This is an exciting opportunity for someone who thrives in a dynamic, fast paced, multinational environment, takes ownership of outcomes, and enjoys working collaboratively across geographies while continuously improving processes and ways of working.

Due to role responsibilities the roleis required tobelocatedinPoland and travelling distance to Warsaw as there will be a requirement to action in personbenefitprocessing requirements.

Key Responsibilities

• Act as the primary point of contact for benefit-related queriessubmittedvia theBYonderCare portal, ensuringtimely,accurate, and customer-focused responses.

• Administer ongoing benefits programmes in Poland, including monthly benefit changes, sports cards, PPK enrolments, and benefits‑in‑kind reporting in partnership with Payroll and external providers.

• Manage time-off reporting with external payroll providers.

• Own EMEA lease car administration and fuel card processes, ensuring accuracy, compliance, and clear communication with stakeholders.

• Support country‑specific benefit administration including:

• Italy: time-off reporting and lunch voucher administration

• UK: BIK processing, benefits enrolment portals, and eyecare vouchers

• Sweden: new hire and leaver processes, annual pension updates

• Belgium: annual pension updates

• Netherlands: ONVZ administration and monthly pension reporting to Payroll

• Coordinate occupational health referrals, including electronic signing and ensuringaccuratedocumentation, and compliance with local requirements.

• Maintainaccurateand audit‑ready benefit records and documentation to support Payroll and compliance needs.

• Calculate and update holiday balances for terminations, transfers, and long‑term absence associates.

• Ensure ongoing compliance with applicable country laws and regulations, escalating risks or issues promptly whererequired

• Partner closely with Payroll to provideaccurateandtimelybenefit data for monthly payroll cycles.

• Support the Benefits team on plan changes, benefit initiatives, and continuous improvement activities.

• Collaborate with the team to transition and standardise processes, including invoice approval and reporting, to global support models.

• Run ad‑hoc HRIS reports, support analysis, and contribute to special projects aligned to the team’s Objectives.

• Triage daily enquiries from the EMEA Benefits mailbox, using sound judgement to escalate or redirect queries appropriately.

Knowledge &Expertise

• Experience in a benefits administration or HR generalist role within a multinational or multi‑country environment.

• Working knowledge of employer‑sponsored benefits (e.g. healthcare, pensions), fringe benefits, and wellness programmes.

• Understanding of cyclical benefits processes and the end‑to‑end employee lifecycle.

• Awareness of local legal and regulatory requirementsimpactingbenefits administration.

• Strong working knowledge of Microsoft Office, with intermediate Excel skills (e.g. VLOOKUPs, pivot tables).

Skills & Behaviours

• High attention to detail with a strong Say–Do mindset, ensuring accuracy and follow‑through.

• Ability to prioritise, manage competing demands, and deliver outcomes in a fast‑paced environment.

• Strong judgement and confidence to communicate and escalate issues appropriately.

• Comfortable working independently and within a remote, cross‑regional tea.

• Analytical mindset with the ability to support data analysis, reporting, and process improvement.

• Customer‑focused approach, with a commitment to delivering a positive associate experience.

• High levelof integrity and discretion when handling confidential and sensitive information.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.