Benefits Calculation Analyst - Survivor Benefits - (260006WH)
About the Office of the Massachusetts State Treasurer and Receiver General (“Treasury”)Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident.We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value a culture of diversity and professionalism in the workplace and strongly believe that our workforce should reflect our community. https://www.surveymonkey.com/r/FM68GFVPurpose of the Job: The Massachusetts State Retirement Board (MSRB) administers a defined benefit retirement plan for eligible employees of the Commonwealth and certain independent entities. The Benefits Calculation Analyst must accurately review, process and administer to conclusion several types of survivor benefit requests on behalf of active and deceased members of the State Employees' Retirement System, and their beneficiaries. By demonstrating satisfactory success in this position, a candidate may then be given additional responsibilities within the MSRB.Essential Functions and Responsibilities: Develop thorough understanding and technical knowledge of several types of benefit requests and related eligibility criteria under retirement plan rules; Provide appropriate phone and in-person counseling to answer member and beneficiary inquiries; Learn the day-to-day operations of the survivor Benefit Department, Retirement Options, Annuity Refund and post death payments Analyze and send appropriate correspondence to the appropriate parties to reconcile active member and retiree accounts. Prepare cases for initiation of survivor benefits related to active and retired members. With training prepare member cases for presentation to the Board for accidental death survivor benefits, beneficiary determination, or member account disbursement.Develop skills to understand and calculate creditable service and relationship to retirement benefits;Conduct research to identify Administrators, personal Representatives and financial institutions (Banks or Credit Unions) to recover payments.Recoup overpayments made to retirees/survivors.Make deposits and prepare receipt vouchers for remittance to the Treasury.Verify salaries and service histories with various state agencies and local retirement boards;Develop skills necessary to integrate and become proficient with OnBase ECM (document scanning) software to successfully process member survivor benefit or disbursement requests and other types of stem transactions.
Supervisory Responsibilities:N/AKnowledge and Skills: Candidates with an associates degree will be given preferred consideration, provided they meet the other qualifications outlined for the position. One to three years of experience in the field of employee benefits, payroll processing, or finance Excellent mathematical skills Analytical, focused, highly organized and detail oriented Demonstration of high level of customer service skills and ability to perform in an environment with high case volumeAbility to develop working knowledge of retirement plan rules under Mass General Laws Chapter 32, Board regulation, and policiesAbility to develop skills to utilize MARIS and MSRBeyond benefit calculation software. Expertise in using spreadsheets and word-processing softwareIntermediate Excel skillsSelf-motivated and ability to remain focused on tasks through completion with the ability to adhere to regular processing deadlinesAble to work independently and as part of a teamExperience in retirement or related employee benefit fields preferredSelf-motivated and ability to remain on tasks through completion with the ability to adhere to strict processing deadlinesPhysical Requirements:Ability to lift up to 10 lbs.Ability to sit for extended periods of timeHybrid Work Environment:All new hires at the Office of the State Treasurer and Receiver General (Treasury) will go through an In-Office Orientation Period consisting of a combination of virtual, in-person and on-the-job training so as to assimilate you to the Treasury’s culture and work environment. Following the initial In-Office Orientation Period a gradual transition to hybrid work will take place over the first 3–8 weeks of employment.The hybrid work environment will consist of two (2) days in the office each week, with one of these days being either a Monday or a Friday. There will be an additional (1) day in the office per month for a mandatory in person department meeting.An Equal Opportunity Employer:The Office of the State Treasurer and Receiver General is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.Employment Eligibility Regarding Family Members:Please note that the Office of the State Treasurer and Receiver General will not consider family members of current employees as eligible for employment. Family members shall include an employee’s spouse, brother, sister, children, stepchildren, parents, stepparents, sister/brother-in-law, daughter/son-in-law or an individual residing in an employee’s household.
Official Title: Survivor Benefit Analyst
: United States-Massachusetts-Boston-1 Winter Street
: Administrative Services
: Off of State Treas & Rec Genrl
: Full-time
: Day
: Oct 8, 2026, 4:13:49 PM
: 1
: 59,424.53 - 68,189.65 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Swee Lin Wong - 6173679333
Potentially Eligible for a Hybrid Work Schedule: Yes
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