Purpose
The Benefits & Payroll Coordinator reports to the Manager, Total Rewards with a dotted reporting line to the Manager, Payroll. The role is responsible for the accurate and timely administration of Armstrong Collective’s benefits programs, serving as the primary point of contact for benefits and ensuring a consistent, high-quality employee experience through dependable service, sound judgment, and strong attention to detail. In addition, the role provides essential administrative and reporting support to the payroll function, contributing to accurate processing and compliance.
Key Areas of Accountability
Benefits Program Support and Administration
• Administers all employee benefits, RRSP, and other retirement savings programs, including new hire enrollments, life events, coverage changes, and status updates, ensuring accuracy and timeliness.
• Provides clear, timely, and confidential support for employee benefit inquiries in accordance with plan provisions, policies, and regulatory requirements.
• Takes ownership of employee requests, ensuring inquiries are tracked, followed through, and resolved within expected timelines.
• Delivers a positive employee experience through consistent communication, dependable service, and attention to individual needs.
• Supports monthly and annual reconciliation of benefits invoices and statements against employee and payroll records.
• Partners with Finance to ensure benefits-related payments and invoices are accurately coded and reconciled.
• Partners with People & Culture Business Partners to support employee terminations, including communication of benefit end dates and retirement information.
• Supports annual benefits renewals by preparing data, compiling materials, and assisting with employee communications.
• Collaborates with HRIS, People Data, and Payroll partners to ensure system configurations accurately reflect plan changes, deductions, and taxable benefits.
• Coordinates with vendors, brokers, and consultants to maintain current plan documentation and intranet content.
• Participates in benefits and wellness market surveys and assists with trend analysis.
• Supports compliance-related reporting requirements for global group benefits plans.
Payroll Support
• Prepares and enters payroll forecasting data for Treasury, ensuring accuracy and alignment with payroll projections.
• Responds to payroll-related information requests from external agencies with accuracy, discretion, and timeliness.
• Exports and validates payroll general ledger reports, reconciling data against official records.
• Performs general ledger account coding and supports review of vacation and banked time reports.
• Manages incoming payroll-related mail, ensuring secure handling and appropriate system filing.
• Maintains and reconciles payroll taxable benefits, ensuring consistency between benefits and payroll records.
• Monitors the payroll inbox and responds to routine employee inquiries regarding pay and deductions.
• Prepares payroll reports and supports reconciliations related to statutory deductions and garnishments.
Qualifications
Education / Certification
• Human Resources Certificate; preferred.
Experience
• 2+ years of related human resources work experience and knowledge of benefits administration, practices and procedures, required.
• 2+ years of experience in payroll administration supporting payroll for Canada and/or US, preferred.
• Experience working with HRIS and Payroll systems; is an asset.
Skills
• Intermediate proficiency in Microsoft 365 applications, with strong emphasis on Excel.
• Demonstrated ability to organize work effectively, manage competing priorities, and consistently meet deadlines.
• A strong sense of accountability and ownership, ensuring high standards of quality, accuracy, and timeliness.
• Proven ability to exercise discretion and maintain confidentiality when handling sensitive information.
Work Environment
• Vancouver-based; hybrid role with 3 days in office.
Compensation
Eligible Benefits
Armstrong Collective supports our team members’ health and wellness by providing a comprehensive medical plan with 100% employer paid premiums, some of which includes:
Armstrong Collective, Rocky Mountaineer and Canyon Spirit are an equal opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.
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#ArmstrongCollective
Our reason for working at Rocky Mountaineer is simple – to be the creators of life changing experiences, not just for our guests, but also for our employees. Join us at Rocky Mountaineer and build your career alongside an incredibly talented global team of passionate, energetic, diverse, and fun individuals who have helped to position us as the world-renowned leader in luxury train travel.
With rail routes operating in Western Canada and the American Southwest, Rocky Mountaineer’s team stretches the globe with employees in Canada (BC, AB, ON, QC), the USA, the UK, Australia and New Zealand.
Rocky Mountaineer has received numerous international awards and accolades. We have won thirteen World Travel Awards throughout our history; we were named Best Sustainable Train in 2021 in the Lonely Planet's Best in Travel awards; and are three-time winner of the Best Rail Company category at the Globe Travel Awards. We have been named one of Canada’s Top Small and Medium Employers three years in a row and three-time winner of BC’s Top Employer title. In 2023, we were recognized as a Platinum winner for Deloitte Canada's Best Managed Companies awards program - we have been recognized as a Best Managed Company since 2014 and achieved the award's Gold Standard five times.
