Job Description

Additional Context:

• The team is onboarding a leave-of-absence vendor called Sparrow, which will administer and manage all US leave cases.
• The primary focus of this role will be:

o directing US employees to Sparrow for support.

o Owning the inbox and triaging inquiries to the appropriate teams.

o Supporting leave-of-absence cases outside the US. Established insurance programs and documented policies are in place, so the individual will have clear guidance and structure.

• The role will be approximately 70% leave-related and 30% benefits-related, supporting employees across 25 countries. Majority of work will be in the US, followed by the UK and Canada.
• While Sparrow will handle much of the US leave administration, the team would still value someone with strong US leave knowledge, as they receive a high volume of employee questions. The team also holds weekly standing meetings every Tuesday to escalate and address employee-related issues.

Responsibilities

Be the first point of contact, responding to internal employee and partner team (including Payroll, HRCs, HRPs, Legal) inquiries regarding coverage, claims, and enrollment

Coordinate and support external and internal partners

Develop and send employee communications regarding any benefit changes or updates

Conduct recurring and ad-hoc audits with attention to detail; investigate and solve for discrepancies

Partner with key internal and external stakeholders to ensure effective and efficient benefit plan administration)

Coordination of broker/carrier upskilling sessions

Billing and invoicing support

Maintain digital storage of plan documents and employee resources

Maintain HIPAA compliance

401(k) plan administration

Internal and external system testing and review, as needed

Skills & Experience

Excellent interpersonal skills. We pride ourselves on timely, responsive, accurate, and thorough service

Collaboration. To be successful, we work together and partner with numerous stakeholders every day

Detail-oriented, with exceptional organizational and time management skills

Trust. We regularly deal with sensitive information and confidentiality is paramount

Flexibility to manage ambiguity, pivot, and adapt to evolving business or client needs

Comfort with a fast-paced work environment

US and non-US leave of absence administration and benefits experience

Understanding of standard regulations and compliance practices related to leaves of absence and benefit plans (e.g. FMLA, USERRA, PFL, ERISA, COBRA, HIPAA, GDPR)

+3 years of relevant benefits and leave of absence administration experience

Helpful: HRIS familiarity (we use Workday)

Helpful: Excel or Google Sheets experience

Skills

benefits, leave, HRIS

Top Skills Details

benefits,leave,HRIS

Additional Skills & Qualifications

Contact or Perm: 6 months possibility to extend or convert but not likely

Onsite/Remote/Hybrid: Remote

Location/ Time zone: EST preferred. Open to someone in CAD or US.

Daily working Schedule: 40 hours/week. No OT.

Job Type & Location

This is a Contract position based out of Remote, OR.

Pay and Benefits

The pay range for this position is $40.00 - $45.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.