Job Description

Nemours is seeking a Benefits Analyst to join our HR/Total Rewards team. This is a hybrid role in Wilmington, DE, Orlando, FL or Jacksonville, FL.

Under the direction of the Sr. Director of Benefits & Leave of Absence (LOA), the Benefits Analyst plays a key role in the enterprise-wide administration, analysis, and ongoing support of Nemours comprehensive benefits programs.

The Benefits Analyst is responsible for supporting the effective, consistent, and compliant administration of associate benefit plans, including health and welfare benefits, paid time off programs, tuition reimbursement, and other benefit offerings. This role serves as a subject-matter resource to associates and internal partners and contributes to continuous improvement of benefit programs, vendor performance, and operational processes.

Essential Functions

• Perform additional duties and responsibilities as assigned by the associate’s supervisor.
• Problem Resolution: Partner with associates, vendors, and internal stakeholders to research, troubleshoot, and resolve complex benefit-related issues, including appeals and escalations.
• Benefit Plan & Policy Interpretation: Serve as a trusted resource for associates, HR team members, managers, and cross-functional partners regarding benefit plans, policies, and procedures.
• Compliance & Governance: Support regulatory compliance by ensuring benefit administration aligns with plan documents, internal policies, and federal and state regulations; assist with audits, filings, and documentation as needed.
• Annual Benefit Processes: Lead or support annual activities such as open enrollment, non-discrimination testing, Form 5500 filings, required compliance notices, and updates to benefit communications and plan materials.
• Ongoing Plan Administration: Execute and manage day-to-day operational processes related to the administration of health and welfare plans, PTO programs, tuition reimbursement, and related benefits.
• Associate Communications: Assist in the development and delivery of benefit education and communication strategies, including new associate orientation, web content maintenance, and targeted outreach initiatives.
• Reporting, Analysis & Reconciliation: Prepare and maintain reports; conduct data audits and analysis; reconcile eligibility, payroll, vendor billing, and contribution discrepancies; and process invoices in support of benefit plans.
• Vendor Management: Collaborate with external vendors and third-party administrators to address service issues, enhance processes, and improve associate experience.
• Implementation & Change Management: Support the Sr. Director of Benefits & LOA with the implementation of new or revised benefit plans, systems, vendors, processes, and acquisitions.

Qualifications

• Bachelor’s degree or equivalent experience, including up to 3–4 years of formal training or education beyond high school.
• Minimum of 3–5 years of experience in a Human Resources role; benefits administration experience strongly preferred.
• Demonstrated ability to manage multiple priorities, analyze data, and maintain a high level of accuracy and confidentiality.
• Strong communication, problem-solving, and collaboration skills.

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org