Job Description

General Purpose

Maintain and monitor health, dental, life, disability, and vision benefits for all eligible associates ensuring that all enrollments follow DFA's plan documents, guidelines, and policies. Perform routine to moderately difficult assignments; follow department policies in completing assignments and reviewing and analyzing situations. Work under general guidance with regular check-ins with direct supervisor, while continuing to broaden corporate benefits knowledge and knowledge of the organization.

Job Duties and Responsibilities

• Review the enrollments of employee’s health, dental, life, disability, and vision benefits in the HR system to ensure compliance with plan documents, guidelines, and policies
• Work with the third-party administrator for FMLA and personal leave requests and make leave-related appeal determinations
• Conduct weekly audits of timekeeping and leave reports
• Review administration activities of short-term and long-term disability plans to ensure compliance with plan documents
• Reconcile and process monthly carrier bills to ensure timely and accurate payments
• Monitor and correspond eligibility of employees and dependents with health carriers
• Assist the benefit coordinator within plant locations with questions and problems as they arise
• Reconcile all benefit deductions to ensure accuracy and enter retro-active adjustments as appropriate
• Conduct and/or support open enrollment meetings
• Conduct new employee’s benefit orientation
• Deposit and reconcile contributions and incentives to participant’s health savings accounts
• Administer the company tuition assistance program which consists of approving applications prior to the course start date and processing payments upon the employee’s successful completion of the course
• Assist in the administration of employee personal leaves, including notification and tracking of premium payments while employees are on leave
• Notify providers of employee terminations and eligibility for COBRA benefits
• Assist in the administration, communication and success of the employee wellbeing program
• Keep informed on legislation impacting benefits. Research changes as assigned. Inform management of potential issues or changes and recommend solutions
• Provide exceptional customer service in a high-volume environment, resolve issues in a positive, timely and professional manner
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Qualifications

Education and Experience

• Undergraduate degree in Human Resources, Business Administration, or related curriculum (or equivalent combination of experience and education)
• 2 to 5 years of benefits administration or related experience
• Certification and/or License – PHR, SHRM, or CEBS certification preferred

Knowledge, Skills, and Abilities

• Knowledge of and skill with Microsoft Office Suite and company computer systems
• Knowledge of employee benefits and laws
• Able to maintain confidentiality of information and identity and handle priority or sensitive issues with discretion
• Able to communicate clearly and effectively, both verbally and in writing
• Able to respond courteously and efficiently to inquiries, complaints, and requests
• Able to identify problems, take appropriate steps to find solutions, and implement solutions
• Able to work with accuracy and detail oriented
• Ability to work independently and within a team in a fast-paced environment
• Able to be flexible, prioritize, and manage multiple assignments with competing deadlines
• Able to take initiative and set priorities with minimal direct supervision
• Skill in analytical thinking and problem solving
• Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans