A well-established organization is seeking Applicant Services Representatives to support retirement benefit application processing and participant services. This role is ideal for professionals with customer service experience in benefits administration, pension services, or financial services operations who enjoy working in a structured environment while providing accurate and timely service.
Review, validate, and confirm required documentation for retirement benefit applications.
Process application status requests, benefit applications, and verification requests accurately and efficiently.
Calculate retirement benefit amounts and assist with benefit adjustments when necessary.
Communicate with participants via phone or written correspondence to clarify application information.
Research employment and benefits records to support application processing.
Prepare system-generated or template correspondence related to applications and participant inquiries.
Coordinate with internal departments to resolve documentation or eligibility questions.
Support the contact center during periods of high call volume when needed.
Maintain accurate records and follow established procedures for application review and approval.
Perform additional administrative and operational support tasks as required
Bachelor’s degree or equivalent professional experience required.
Minimum 2 years of experience in benefits administration, retirement services, pensions, or related financial services operations preferred
Experience working with benefit applications, retirement plans, or pension processing is strongly preferred.
Strong attention to detail and ability to manage high volumes of work accurately.
Excellent verbal and written communication skills.
Ability to investigate issues, research documentation, and resolve inquiries efficiently.
Strong organizational and problem-solving skills.
Ability to work independently while collaborating with internal teams
Company Summary
Latitude is a Human Resource Consulting Firm headquartered in Hanover, MD with an office in Winter Park, FL. Latitude provides consulting services to a wide range of industries (Technology, Engineering, Scientific, Communications) in both the Private and Public Sectors. We are a contract, contract-to-hire and direct placement personnel agency providing clients with skilled professional employees of all skill levels.
Latitude provides its services to businesses in the Beltway Corridor, Washington DC, Maryland, and Northern Virginia regions. However, we are not limited to these areas as we will work with Nationwide Clients. As a company, Latitude differs from other temporary and permanent placement agencies because of the experience of it's owners and the talent and professionalism of it's employees.
With 30 plus years of experience, Latitude's Management team understands what is required to service the needs of the most complex clients and organizations. Our recruiters and consultants are chosen based on their experience and track records within the industry. This commitment to excellence will ensure successful results and most importantly cost efficiency for our client.
Latitude provides each of the following services for all clients and tailors these services to the particular needs of the client.
• Individualized recruiting and reference checking
• Skills evaluation and preliminary interviewing for each employee
• In person screening prior to client interview
• Background checks and drug tests at client request
• Software and technical testing
