Job Description

About Employee Family Protection:
At Employee Family Protection (EFP), we’re dedicated to supporting employees and their families through comprehensive benefit solutions and compassionate service. Our Benefit Service Center team plays a vital role in helping employees understand their benefit options and resolving coverage questions quickly and effectively.

We’re looking for a Benefit Service Center Associate who is customer-focused, detail-oriented, and thrives in a call center environment. If you have a background in insurance or worksite benefits and enjoy helping others — let’s talk.

What You’ll Do:

• Answer inbound calls and make outbound calls to employees regarding their benefit questions
  
• Investigate and respond to employee inquiries about coverage, claims, and plan options
  
• Create, manage, and track service tickets in our internal systems
  
• Communicate with insurance carriers to resolve employee concerns
  
• Provide professional, courteous service to clients, staff, brokers, and carriers
  
• Maintain employee confidentiality and adhere to data privacy and security standards
  
• Support additional administrative or service-related duties as needed

Why Work with Us:

• Work in a mission-driven, people-first company
  
• Join a collaborative and supportive team environment
  
• Opportunity to help individuals navigate meaningful life decisions
  
• Remote flexibility and potential for career growth

Requirements

What You’ll Bring:

• Associate’s degree or equivalent combination of education and experience
  
• Health and Life Insurance License is required
  
• Experience in a call center and/or worksite benefits is required
  
• Strong written and verbal communication skills, including active listening
  
• Proficiency in Microsoft Office (Word, Excel, Outlook), web browsers, databases, and phone systems
  
• Professional, reliable, and detail-oriented with the ability to multitask in a fast-paced environment
  
• Bilingual skills are a plus

If you're passionate about making a difference in the employee benefits space, we encourage you to apply today and help us continue protecting what matters most.