Considerable knowledge of applicable laws, codes, policies, and procedures related to public assistance programs; basic human behavior; financial assistance programs sufficient to determine benefits eligibility; human services programs and how each interrelates; the strategic planning process; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection, interrogation, and investigation.
Skill in operating a personal computer and associated agency software.
Ability to work manage complex cases; read and interpret public policies and regulations sufficient to make decisions independently in a variety of public assistance program; train staff; speak in public, promoting agency programs; develop brochures and pamphlets and use audio-visual equipment; share learned information with co-workers; communicate effectively and diplomatically both orally and in writing with broad spectrum of individuals to include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone; interview, gather information, re-evaluate each client’s situation, and make referrals; determine a client’s ownership share in situations where multi-ownership exists; assess client’s needs through collection and analysis of employment history and pertinent personal, family and cultural information; use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts, and real estate, reports, and manipulate data; maintain professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations; and identify customers’ needs and explore options to address these needs within the available community resources.
Education and Experience: The minimum requirements include a high school diploma with additional training and related work experience, or an equivalent combination of training and experience that provides the necessary knowledge, skills, and abilities, as well as substantial experience in benefit programs and proficiency with required computer software and hardware, supported by completion of all required Benefit Programs training and additional related work experience within benefit programs appropriate for a Specialist III level.
Previous experience in a Local Department of Social Services (LDSS) senior worker or lead worker role; or any equivalent combination of training and experience which provides the knowledge, skills, and abilities.
Considerable knowledge of public assistance programs, policy, and regulations in regard to:
Supplemental Nutrition Assistance Program (SNAP)
Medical Assistance (Medicaid/Cardinal) - Family & Children, Aged, Blind, Disabled, and Long Term Care
Temporary Assistance for Needy Families (TANF)
Virginia Initiative for Education and Work (VIEW)
Child Care Subsidy Program (CCSP)
Energy Assistance Programs (EAP)
SNAP Employment and Training (SNAP E&T)
Fraud, Quality Control, and other human service programs
Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency, including sheltering youth awaiting placement.
Applicants are encouraged to provide a complete listing of work experience and qualifications on the application. Applications for this position must be submitted electronically through this website. Mailed, e-mailed, faxed or hand delivered applications will not be accepted. This website will provide a confirmation receipt when the application is submitted for consideration. Consideration for a interview is based solely on the information within the application. Please refer to your HR account for the status of your application and this position. Applications must include complete work history, including periods of unemployment if applicable.
The Commonwealth of Virginia is located in the South Atlantic region of the United States. It was the 10th state to be admitted to the Union on June 25, 1788. Home to approximately 8 million residents, Virginia is the 12th most populous state in the United States. The capital is Richmond, and its most populous city is Virginia Beach.
The narrative history of the Commonwealth of Virginia often begins with the founding of Jamestown in 1607, near what is now modern day Williamsburg, Virginia. Jamestown became the first permanent English settlement in the New World, and the Virginia General Assembly, established on July 30, 1619, is now recognized as the oldest legislative body in the western hemisphere. When Virginia became a royal colony in 1624, the robust tobacco trade that had been developing in Virginia helped establish the American colonies as a powerful economic force. During the American Revolution, Virginia witnessed the final surrender of British forces at Yorktown and later became known as the birthplace of many revolution-era figures and future American presidents, including George Washington and Thomas Jefferson. To date, 8 United States presidents have been born in Virginia, more than in any other state.
The modern government of Virginia is nearly identical in structure to the federal government, and is divided into 3 branches, these being the executive, legislative, and judiciary branches. The Virginia General Assembly is comprised of the 100-member House of Delegates and the 40-member Senate. A governor and lieutenant governor are elected every 4 years. Governors cannot be elected to or serve consecutive terms. Virginia’s judicial system consists of the Supreme Court of Virginia and the Court of Appeals of Virginia, the Circuit Courts, and the lower General District Courts and the Juvenile and Domestic Relations District Courts. Virginia has 13 electoral votes in presidential elections, and possesses 11 seats in the U.S. House of Representatives.
