ESSENTIAL JOB FUNCTIONS
Interviews and screens customers seeking financial assistance; introduces and explains financial services programs, rights and responsibilities; assists customers with completing applications. Evaluates documentation and requests verifications to issue initial eligibility determinations.
Serves as a resource for Eligibility Workers and assists with difficult eligibility determinations and policy and procedural clarification. Provides assistance, direction, monitoring and training in the areas of fraud, overpayment interviewing and investigative techniques; troubleshoots problem situations and assists in diffusing difficult customer situations.
Maintains eligibility applications statuses electronically and performs necessary inquires, system searches and updates to coordinate related information. Identifies suspected fraud cases, prepares summaries of facts for fraud and overpayment, represents the agency in hearings and court appeals and takes appropriate action as required. Responds to state, federal and internal case review inquires; reviews and maintains program and policy manuals and prepares reports as needed.
Coordinates error management and prevention of financial services programs to include developing standard operating procedures; evaluates accuracy and productivity utilizing quality and quantity data and developing and implementing corrective action plans; identifies error trends and conducts and coordinates targeted case readings.
Assists with determining initial and ongoing eligibility for benefits and public assistance programs and assists with coordinating Virginia’s Initiative for Employment not Welfare (VIEW) work requirements with employment services.
Assists with processing cases by verifying customer statements, completing evaluations and review sheets, setting up records and files, keeping applicants informed, advising of alternatives and maintaining records.
Assists with identifying suspected fraud cases, preparing summaries of facts for fraud and overpayment, representing the agency in hearings and court appeals and taking appropriate action as required. Responds to state, federal and internal case review inquires; reviews and maintains program and policy manuals and prepares reports as needed.
Attends in-service and other training sessions and conferences and may represent the agency on committees or task force groups. Develops and maintains rapport with customers, other organizations and the general public. Makes service referrals within the department and to other agencies as needed and resolves a variety of customer’s concerns.
Performs other duties as assigned.
VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizen have access to best services and benefits available to them.
The Commonwealth of Virginia is located in the South Atlantic region of the United States. It was the 10th state to be admitted to the Union on June 25, 1788. Home to approximately 8 million residents, Virginia is the 12th most populous state in the United States. The capital is Richmond, and its most populous city is Virginia Beach.
The narrative history of the Commonwealth of Virginia often begins with the founding of Jamestown in 1607, near what is now modern day Williamsburg, Virginia. Jamestown became the first permanent English settlement in the New World, and the Virginia General Assembly, established on July 30, 1619, is now recognized as the oldest legislative body in the western hemisphere. When Virginia became a royal colony in 1624, the robust tobacco trade that had been developing in Virginia helped establish the American colonies as a powerful economic force. During the American Revolution, Virginia witnessed the final surrender of British forces at Yorktown and later became known as the birthplace of many revolution-era figures and future American presidents, including George Washington and Thomas Jefferson. To date, 8 United States presidents have been born in Virginia, more than in any other state.
The modern government of Virginia is nearly identical in structure to the federal government, and is divided into 3 branches, these being the executive, legislative, and judiciary branches. The Virginia General Assembly is comprised of the 100-member House of Delegates and the 40-member Senate. A governor and lieutenant governor are elected every 4 years. Governors cannot be elected to or serve consecutive terms. Virginia’s judicial system consists of the Supreme Court of Virginia and the Court of Appeals of Virginia, the Circuit Courts, and the lower General District Courts and the Juvenile and Domestic Relations District Courts. Virginia has 13 electoral votes in presidential elections, and possesses 11 seats in the U.S. House of Representatives.
