Job Description

About the team

The Benefit's HR operations team aims to continuously build and deliver a seamless and positive employee experience. We strive to develop efficient and simple processes, systems and policies. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers.

This position would be a 6-month fixed term contract.

As a Benefit Operations Specialist at TikTok, you will be supporting various employee benefits within the EMEA region. The ideal candidate should have extensive experience and knowledge of various types of benefits, benefits operations, compliance requirements for different types of plans, along with expertise in vendor management and system optimisation.

Responsibilities:

- Support and improve benefits processes of multiple countries within the EMEA region and participate in delivering benefits related projects.

- Effectively communicate and collaborate with vendors by adhering to contracts and SLAs.

- Responsible for accurate and on time benefits data delivery; collection and execution.

- Strong understanding of contractual obligations and their application.

- Support benefits process design and communications.

- Support the annual renewal processes and implementation and roll out of new benefit programmes.

- Support the implementation of benefits within new entities.

- Onboard vendors in conjunction with Procurement and Legal.

- Manage benefit payments and invoicing.

- Develop relationships with local authorities if needed regarding taxes and social security.

- Partner with HR Benefit Business Partners, HR Operations team, Payroll and Procurement Team to upgrade benefit operation efficiency and enhance employee experience;

- Think and work independently to research, analyse and make recommendations on potential areas for improvement.