The Benefit Counselor educates client employees about employee benefit programs, communicates available programs to eligible employees, and enrolls employees in elected programs. The position will be ideal for incumbents located in Pittsburgh, PA and/or Northern, NJ.
Essential Functions:
1. Actively participate in case, enrollment, product, and systems training. Through face-to-face, telephonic Benefit Center, and/or web, educate client employees about employee benefit programs. Communicate available employee benefit programs to eligible client employees.
2. Enroll employees in elected programs through web site and/or electronic enrollment.
Accurately and thoroughly complete and submit all applications in compliance with data entry and data privacy policies and regulations. Work assigned days and shifts that may include weekends, evenings, and/or nights. Conduct all business and actions according to highest possible standards or professional conduct. Maintain client and employee confidences and protect confidential and proprietary information obtained in the course of employment.
3. Identify efficiencies and innovative solutions.
4. Other duties as assigned
Requirements
Educational Requirements:
High school diploma required.
Active appropriate state life and health producer license required.
Experience Requirements:
Insurance background and/or voluntary benefits experience preferred.
Computer skills, including experience with and knowledge of benefit enrollment systems, Microsoft Word, Excel, and Outlook; Internet Explorer; Adobe Acrobat; databases. Ability to think critically and act logically to evaluate situations, solve problems and make recommendations. Reliable, professional, customer focused, attention to detail, able to work with diverse group of clients and staff, ability to work in fast-paced team environment, and flexibility to manage changing parameters and timelines.
Develop and maintain friendly, positive relationships with and provide excellent customer service to staff, clients, carriers, and vendors.
Employee Family Protection is not just our name – it’s what we do. We assist employees in protecting themselves and their families with informed benefit decisions. Our clients value their employees benefit enrollment process, therefore, we are committed to offering valuable benefit advisement, cutting edge enrollment and billing technology, administrative support, proprietary billing solutions, and enrollment services to each client as needed. Our clients are assigned a dedicated team of experts equipped for their workforce’s needs before, during, and after the enrollment process. Over the last 43 years our growing staff has been devoted to holding a place as a national leader in the benefit service industry. Employee Family Protection provides innovative solutions for a better benefit experience.
