Job Description

Contract Type: Permanent

Working Hours: 37 hours per week

Worker Type: Hybrid Worker

Salary: Starting Salary is £26,824 (Level one) rising to £27,694 per annum (pro rata for part-time) (pay award pending)

Location: Loxley House, Station Street, Nottingham, NG2 3NG

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here

About the Role

We are seeking two Council Tax Administration & Recovery Officers to support the effective administration, billing, collection, and recovery of Council Tax accounts. The role involves handling customer enquiries, maintaining accurate records, negotiating payment arrangements, and progressing recovery action in line with legislation and council policies. The successful candidate will have strong communication and organisational skills, the ability to manage sensitive situations professionally, good attention to detail and be familiar with Microsoft office. Experience in a collections environment is desirable but full training will be given.

About You

The ideal candidate will have:

· Excellent communication and customer service skills, with the ability to handle sensitive conversations professionally while supporting residents with payment difficulties and resolving disputes effectively.

· Strong organisational and problem-solving skills, with the ability to prioritise workloads, meet deadlines, and work collaboratively within a team in a fast-paced environment.

· Basic IT skills and the ability to learn new systems and software quickly, including Microsoft Office applications.

· Ability to work both independently and as part of a team, using problem-solving skills to resolve enquiries and support customers effectively.

Previous experience in administration, customer service, finance, or local government would be beneficial, although full training will be provided and prior council tax experience is not essential.

- A DBS enhanced check for a regulated activity is required for this post.

You can find the job description for this post here

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Danielle Pritchard, by email at danielle.pritchard@nottinghamcity.gov.uk

Closing Date: 5th June 2026

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: Early June 2026

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

By applying to this job, you agree to our Terms & Conditions.

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working – to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.

We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.