Job Description

Level: Experienced
Job Location: COEUR D'ALENE CASINO RESORT & HOTEL - WORLEY, ID 83876
Position Type: Full TimeEducation
Level: High School
Salary Range: $17.00 - $17.00 Hourly

Travel Percentage: None
Job Shift: Swing
Job Category: Installation - Maint - Repair

Summary
Under direct supervision of the Bench Tech Supervisor, trouble-shoots, repairs and maintains video gaming machines as well as components, peripherals and the player tracking system used in the machines. Installs, removes or moves machines on casino floor using a hand truck as needed.
RESPONSIBILITIES:
- Maintains the electronic components, systems, and peripherals of gaming machines.
- Under supervision repairs and modifies components, electric systems and peripherals of the gaming machines.
- Under supervision, configures video gaming machines to meet manufacturers and regulatory agency specifications.
- Removes, moves, installs and/or upgrades slot machines
- Complies with internal controls, policies and procedures as they pertain to this position.
- Assists customers with questions or game instructions as requested.
- Monitors and tracks the video gaming machine malfunctions, the cause and the parts involved.
- Maintains a good communication with co-workers and maintains a positive and professional work environment.
- Contributes to a team effort and accomplishes related results as required.
- Takes direction from level II and level III Bench Technicians.
- Performs other duties as required.

QualificationsQUALIFICATIONS
Education/

Experience:
- High school diploma or equivalent required.
- Must be able to obtain a Coeur d’Alene tribal gaming license.
- Previous customer service experience required.
- Six months previous experience working in a casino environment preferred.
- Previous experience using a voltmeter and troubleshooting wires as related to video gaming machines preferred.
- Must be 18 years of age or older.
Skills/Knowledge:
- Knowledge of video gaming machines including mechanical functions, configurations, and play aspects of gaming machines preferred.
- Must be able to read schematics and perform software control of peripherals.
- Knowledge of basic manual hand tools, testing equipment, and repair methods required.
- Must be able to properly and effectively use a two-way radio.
- Knowledge of electronic systems and electro-mechanical systems required.
- Must have excellent customer service skills.
- Strong verbal and written communication skills are required.
- Must be able to follow directions precisely.
- Must have knowledge of the general Windows environment, including Microsoft Word and Excel.
- Strong skills utilizing troubleshooting methods and techniques is required.
- Must work well in a team environment.
- Excellent organizational skills required.
Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job is classified as a heavy strength category position.  A person in this position will exert 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects.  While performing the duties of this job, the employee is frequently required to perform repetitious activities; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally work in confined areas; push; pull; sit; stand; twist; reach above shoulder height; stoop; kneel; crouch; and crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
This description has been designed to indicate the general nature and level of work performed by employees within this position.  The actual duties, responsibilities, and qualifications may vary based on assignment or group.
The Coeur d'Alene Casino Resort Hotel practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.