Job Description

Responsibilities:

• Follows corporate policies, procedures, and fair claims-handling practices
• Obtains information necessary to properly investigate and evaluate each case by corresponding with agents, insureds, claimants, witnesses, and others
• Reviews and evaluates documentation, including applications, reports, and statements
• Monitors appropriate claim outcomes through a self-audit process
• Delivers superior customer service to policyholders and agents, ensuring appropriate and timely resolution of claims service issues
• Ensures legal, regulatory and fair claims handling compliance
• Sets or recommends reserves based on results of claim investigation.
• Within defined authority, manages, evaluates and concludes claims. Prepares and maintains claim reports.
• May provide interaction with insureds, agents, claimants, attorneys, and other service providers.
  Conducts in-depth interviews and/or scene inspections
• Attends settlement conferences and/or trials
• May serve as a member of project teams, contributing to the achievement of project objectives.
• Performs other duties as assigned.