Job Description

Location:

Club Wyndham Smoky Mountains

Pay Rate:

Salary - Salary Plan, 60,000.00 USD Annual

Work Shift:

Job Description

Bench Housekeeping Manager

The Bench Housekeeping Manager role is a travel-based position that provides operational support across multiple locations nationwide. This position requires up to 100% travel throughout the United States and will serve in a bench capacity until new business opportunities begin.

Candidates selected for this role must be fully open to relocating anywhere in the country based on operational needs and new business start-ups. Flexibility and willingness to relocate are required conditions of employment.

The Bench Housekeeping Manager will assist with leading a goal-oriented resort housekeeping department to create a team environment that is effective, productive, and rewarding. Together with your team, you will create a clean and comfortable environment for guests to enjoy their well-earned vacation.

Responsibilities

• Lead and promote training initiatives for the HHS Resorts division to create service-driven teams
• Display leadership in guest hospitality, exemplify excellent customer service, and create a positive atmosphere for guest relations
• Deliver effective training to ensure employees understand guest satisfaction and expectations, and can demonstrate effective customer service skills
• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
• Demonstrate continuous ability to maintain and/or improve customer and guest satisfaction
• Be open-minded and ready to learn from your manager and team members alike
• Lead and manage team member training, development, assignments, and schedules
• Perform daily inspections and assessments and coach and counsel team members
• Recruit team members who reflect our values and create a positive work environment that supports retention
• Communicate with resort and company leadership to set expectations and achieve goals
• Analyze data and make adjustments to meet facility, budget, and compliance goals

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization
• Communication: Effective written, spoken, and non-verbal communication
• Customer Service: Service-oriented mentality with a focus on exceeding expectations
• Professionalism: Maintain a positive and professional demeanor
• Decision Making: Ability to quickly make sound decisions and judgments
• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
• Team Player: Willingness to provide support where needed to achieve outcomes
• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• Must be willing to travel up to 100%
• Must be willing to relocate for new business
• 2+ years of hospitality management or relevant experience
• High school diploma/GED and completion of a craft apprenticeship, or an equivalent number of years in the hospitality industry
• Ability to work a flexible schedule that may include nights, weekends, and holidays
• Computer experience with word processing, spreadsheets, and various software

Not Required But a Big Plus

• Experience in the hospitality industry
• Proficiency in languages other than English, especially Spanish

Manage a team. Grow your career.

We don’t hire assistant directors; we hire future directors. There will be a lot to learn, but if you’re willing to put in the work, you will succeed. Assistant directors are typically promoted within two years.

What We Offer

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee assistance program (EAP)
• Career development and ongoing training

Important to Know

• Veterans and candidates with military experience are encouraged to apply.
• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.