Attendo offer care services that enhance the lives and independence of the older or disabled. The vision of "Empowering the individual"​ aims to always focus on the needs and wishes of the customer.

The vision of "empowering the individual"​ means that Attendo's customers should:

- feel independent in their own homes

- feel enriched by being given assistance towards self-help

- feel a sense of security and safety

- be met with warmth and respect and receive good service

The customers home environment is very important to Attendo's approach. This is true whether the customer lives in ordinary or special-purpose accommodation. Attendo's staff should always behave as guests in someone else's home - institutional thinking should no prevail.

The social perspective is another key factor. Everyday life should function and be meaningful also for those who are ill or have extensive nursing needs. Individuals should have a say in their own existence. We offer reassuring and safe care, but the focus is always on strengtening the healthy side.

The vision gives our activities meaningful content and paves the way for what we do. The final result is concerned with treating each individual as a unique individual, and this should also pervade our daily work. The vision creates motivation and commitment and at the same time it reflects our high level of aspiration and our spirit of entrepreneurship. Work on the vision at the same time helps us to recruit and develop managers and staff.