Job Description
Omni La Costa Resort & Spa
Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle.
At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match.
To provide valet and bell services in accordance to guest’s expectations and established performance standards. Bell services include but not limited to: Escorting guests to their rooms after check-in, orientating them to our property, bringing luggage to/from the room, delivering items such as flowers, gifts, envelopes, faxes, giving directions, and other tasks as assigned by management.
Responsibilities:
• An important responsibility of the bell-valet is acting as an ambassador to the resort and possess’ thorough knowledge of the resort’s services and outlet hours.
• Greeting all arriving guests with a warm and sincere greeting.
• Greeting all departing guests with a warm and sincere thank you.
• Follow valet and laundry procedures.
• Demonstrate a guest-driven service style with a sense of urgency in interactions, execution and recovery.
• Follow all codes of safe practices
• Always maintain a professional presentation within the guidelines of the resort’s uniform and grooming standards.
• Must be able to drive vehicles with a standard transmission.
• Clean and refuel resort vehicles as necessary
• Be able to work the third shift-overnight if required.
This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned.
Qualifications:
• · To perform this job successfully, an individual must possess excellent communication and customer service skills.
• · Must have a positive attitude, be able to multitask, plan, and be a team player.
• · Experience at a similar style resort is preferred; or equivalent combination of education and experience.
• · Ability to drive manual transmission is required.
• · Must be willing to work overnight shifts when needed.
• Must be at least 19 years old.
NECESSARY LICENSES/ CERTIFICATIONS
• Must have a valid California state issued driver’s license.
• Must have a clean DMV printout.
• Will need to pass a pre-employment drug test.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
