Job Description

Assist incoming and outgoing guests in transporting luggage to and from guest rooms.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
  of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and Responsibilities

• Promptly and safely transport luggage to and from guest rooms.May secure, tag and store luggage at guest’s request.

• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.

• Respond appropriately to guest complaints.Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.

• Promote team work and quality service through daily communications and coordination with other departments.

• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.

• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

QUALIFICATIONS AND REQUIREMENTS

High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English.Other languages preferred.

This job requires ability to perform the following:

• Carrying, pushing, or lifting items weighing up to 100 pounds

• Remain stationary for extended periods of time

• Moving about the public areas

• Handling objects such as luggage

• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.

• Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc..

• May be required to work nights, weekends, and/or holidays.

The hourly pay rate for this role is $9.50. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?