Job Description

DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests
regarding local attractions and activities.
PEOPLE
• Promote team work and quality service through daily communications and coordination with other
departments.
GUEST EXPERIENCE
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints,
disturbances or dissatisfied guests.
• Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at
guest’s request.
RESPONSIBLE BUSINESS
• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or
sundry items to guest rooms, and responding to other special requests.
QUALIFICATIONS AND REQUIREMENTS
High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak
fluent English. Other languages preferred.
This job requires ability to perform the following:
• Carrying, pushing, or lifting items weighing up to 100 pounds
• Moving about the public areas
• Handling objects such as luggage
• Bending, stooping, kneeling
Other:
• Communication skills are utilized a significant amount of time when interacting with clients, guests and
employees.
• Reading and writing abilities are utilized often when completing departmental records/logs, reading road
signs, etc..
• May be required to work nights, weekends, and/or holidays.
The statements in this job description are intended to describe the essential nature and level of work
being performed. They are not intended to be ALL responsibilities or qualifications of the job.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?