Job Description

Omni Hilton Head Oceanfront Resort

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.

Omni Hilton Head’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.

Responsibilities
• Greet and interact with guests using friendly and professional communication at all times
• Assist guests with luggage handling, storage, and delivery to and from guest rooms
• Provide information about the hotel, resort amenities, and local points of interest
• Assist guests with restaurant reservations, transportation arrangements, and airline ticket requests
• Deliver parcels, mail, and special deliveries to guest rooms, executive offices, or meeting rooms
• Maintain cleanliness and organization of public areas and the bell stand/closet
• Follow up on guest concerns or complaints to ensure issues are resolved promptly
• Coordinate special guest requests such as flowers, rental cars, luggage forwarding, sightseeing tours, and recommendations for local shopping and attractions
• Operate bell carts safely and efficiently
• Ensure continuous coverage of the bell stand and assist the Front Desk when needed
• Escort guests to the Front Desk, meeting rooms, or other areas of the resort when appropriate
• Arrange taxis or shuttle transportation for guests as needed
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible
• Engage with guests to create a welcoming and memorable experience
• Attend all required staff meetings and training sessions
• Complete additional duties and tasks as assigned by management
• Assist guests in locating resort amenities and walk them to their destination when possible
• Follow all company policies and procedures while maintaining a clean uniform and professional appearance
• Protect confidential information and company assets
• Follow all safety and security procedures and report accidents, injuries, or unsafe conditions
Qualifications
• Must have been in the H2B program
• Excellent customer service and hospitality skills
• Strong communication, presentation, and organizational abilities
• Professional appearance, attitude, and work ethic
• Ability to work a flexible schedule including weekends and holidays
• Must be fluent in English
• Must be at least 21 years of age
• Must possess a valid driver’s license with a clean driving record

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.