Job Description

At Holiday Inn Club Vacations, we seek individuals who excel in their roles and are committed to delivering exceptional experiences for our guests, owners, and team members. We value those who are passionate about life and bring that same energy and enthusiasm to work every day.

Do you instill confidence, trust, and respect in those around you? Do you encourage success and build meaningful relationships? If so, we’re looking for people like you to join our friendly, engaged, and professional team.

COMPANY BENEFITS

• Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture
• Matching 401(k)
• Growth & Development Opportunities
• Comprehensive Medical, Dental & Vision Benefits
• Paid Time Off (PTO)

ESSENTIAL DUTIES AND TASKS

• Provide room orientation and assist owners and guests with luggage upon arrival, departure, or request.
• Deliver requested amenities promptly and courteously.
• Assist with arranging transportation to resort locations or nearby areas.
• Provide accurate directions and information about resort amenities and local attractions.
• Maintain the cleanliness and welcoming appearance of the lobby area.

EDUCATION and/or EXPERIENCE

• Hospitality experience or Customer Service preferably within a Guest Services / Bellman environment.
• Experience working in a Resort Front Office environment including previous work in customer service capacity is desired but not required.
• Education requirements include a high school diploma or equivalent.
• Proficient in Microsoft Office, Excel, PowerPoint, and Word.

QUALIFICATIONS

• Strong knowledge of resort amenities, local attractions, and area activities.
• Familiarity with current Property Management Systems (PMS) is a plus.
• Ability to speak and understand fluent English; multilingual abilities are preferred.
• Excellent verbal communication and interpersonal skills.
• Ability to promote a positive, friendly, and “at your service” environment.
• Must be at least 21 years old with a valid U.S. driver’s license.

PHYSICAL DEMANDS

• Ability to sit or stand for extended periods.
• Frequent bending, twisting, reaching, pushing, and pulling required.
• Must be able to lift 30–50 lbs. regularly.
• May operate hand tools or light machinery as part of job duties.
• Reasonable accommodation may be provided for individuals with disabilities.

WORK SCHEDULE/HOURS

• Schedule will vary based on business needs and may include nights, weekends, and holidays.
• Must be flexible to work outside normal operating hours as required.

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