Job Description

As a Bellperson you will be the first and last impression for our guests. You are responsible for providing a warm welcome, assisting with luggage, escorting guests, and delivering exceptional guest service with attention to detail and discretion. This position plays a key role in creating a seamless and memorable luxury experience.

DUTIES & RESPONSIBILITIES:

• Greet all guests warmly upon arrival and departure with a professional and courteous manner.
• Assist guests with luggage handling during check-in and check-out.
• Escort guests to rooms, explain room features, and provide orientation to hotel services.
• Deliver messages, packages, or room service items to guest rooms efficiently and discreetly.
• Ensure timely and safe storage and retrieval of luggage in the bell desk area.
• Maintain the cleanliness and organization of the lobby and bell desk.
• Coordinate guest transportation needs including taxis, valet, and hotel vehicles.
• Provide directions, local information, and assistance with guest inquiries.
• Assist with group arrivals, departures, and event logistics.
• Handle guest requests such as arranging couriers, storing personal items, or locating lost belongings.
• Keep the front drive and lobby area safe and clear from hazards or unauthorized persons.
• Report any guest concerns, lost items, or maintenance issues to the supervisor.
• Uphold the hotel’s grooming, uniform, and behavior standards at all times.
• Support valet parking or doorman duties when required.
• Be knowledgeable of all hotel amenities and current events in and around the city.
• Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed.
• Maintain confidentiality and security of all guests and general hotel information.

REQUIRED SKILLS & ABILITIES:

• Previous experience in a luxury hotel or customer service role preferred.
• Excellent communication and interpersonal skills.
• Polished appearance and professional demeanor.
• Knowledge of hotel property, local attractions, and transportation options.
• Ability to read, write and communicate effectively in English; additional languages are an advantage.
• Ability to go the extra mile, to provide the extra attention in order to satisfy guests' individual needs.
• Ability to remain calm and courteous with demanding/ difficult guests and/ or situations.
• Positive attitude, team spirit, and high attention to guest needs.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Ability to lift, carry, push, and pull up to 10 lbs on a regular basis.
• Prolonged periods of standing, walking, and moving goods throughout the loading dock, storeroom and hotel areas.
• Ability to bend, kneel, reach, and climb step stools or ladders.
• Ability to work in varying temperatures (e.g., outside, dock, coolers, freezers).
• Clear vision for reading labels, instructions, and reports.
• Adequate hearing for effective communication via radios, traffic interaction and direct interaction with colleagues and guests.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.