Job Description

HGV Now Offers Day One Team Member Benefits!

At The Fountains Resort located in Orlando, FL, we proudly serve to bring the light and warmth of hospitality every single day to our owners/guests. If you want to work with friendly people who serve others from the heart, this is the place for you!

In search of an individual with a friendly personality, who enjoys greeting guests first and sharing with them all the amenities to enjoy at our resort.

Why do Team Members Like Working for us:

• Day 1 Benefit Eligibility
• Driven Compensation
• Recognition Programs and Rewards
• Discounted travel rates
• Paid time off
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities and much more!

What will I be doing?

Our Bellperson greets and escorts owners/guests to rooms ensuring guest happiness and to ensure their stay is off to an excellent start. You will get to be the first person our owners interact with at the property.

Here are your duties to be performed:

• Greets and assists with guests transporting and/or securing their luggage appropriately, as well as other special requests and deliveries.
• Supervise front entrance of property and guest's arrivals.
• Provides instructions and information regarding the amenities of the room and property services based on our brand standards.
• The Bellperson will also assist in covering the gate when needed. Ensures an organized, safe and clean front entrance and lobby area.
• Carries out reasonable requests by management including assisting other departments.
• Regular attendance in conformance with the standards, which may be established and revised by HGV from time to time, is critical to the successful performance of this position.

What are we looking for?

To fulfill this role successfully, applicants possess the following minimum qualifications and experience:

• 6 months Customer service experience
• Self-starting personality with an even disposition
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 150 pounds
• Stand, sit, or walk for an extended period of time or for an entire work shift and withstand outdoor extreme weather conditions
• Move at a speed that is required to respond to work situations (e. g., run, walk, jog), with or without reasonable accommodations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 1+ years prior Bellperson experience
• Resort, Hotel hospitality proven experience

HGV was awarded four out of five stars for encouraging a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued dedication of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform vital job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

What will I be doing?

Our Bellperson greets and escorts owners/guests to rooms ensuring guest happiness and to ensure their stay is off to an excellent start. You will get to be the first person our owners interact with at the property.

Here are your duties to be performed:

• Greets and assists with guests transporting and/or securing their luggage appropriately, as well as other special requests and deliveries.
• Supervise front entrance of property and guest's arrivals.
• Provides instructions and information regarding the amenities of the room and property services based on our brand standards.
• The Bellperson will also assist in covering the gate when needed. Ensures an organized, safe and clean front entrance and lobby area.
• Carries out reasonable requests by management including assisting other departments.
• Regular attendance in conformance with the standards, which may be established and revised by HGV from time to time, is critical to the successful performance of this position.

What we are looking for?

First and foremost we are seeking a positive demeanor and a cheerful smile!

To fulfill this role successfully, applicants possess the following minimum qualifications and experience:

• 6 months Customer service experience
• Self-starting personality with an even disposition
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 150 pounds
• Stand, sit, or walk for an extended period of time or for an entire work shift and withstand outdoor extreme weather conditions
• Move at a speed that is required to respond to work situations (e. g., run, walk, jog), with or without reasonable accommodations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 1+ years prior Bellperson experience
• Resort, Hotel hospitality proven experience