Job Description

The Bellperson provides exceptional guest service by assisting with luggage, warmly greeting guests upon arrival, and delivering a range of services that enhance the overall guest experience. This role is essential in ensuring guests feel welcomed, valued, and well-supported from the moment they arrive through the duration of their stay at Hawks Cay Resort.

Key Responsibilities

• Greet guests upon arrival with a warm, friendly, and professional demeanor.
• Assist guests with luggage, guide them to their rooms, and provide any needed support.
• Deliver and retrieve guest items (luggage, packages, amenities, etc.) promptly and efficiently.
• Provide accurate information about resort facilities, amenities, local attractions, and services.
• Escort guests to their rooms and explain key room features and resort amenities.
• Assist with parking and retrieving guest vehicles when valet services are required.
• Handle guest requests for additional services, including transportation arrangements and recommendations for local dining and activities.
• Maintain a neat and organized bell desk, ensuring luggage carts, keys, and other equipment are readily available.
• Address guest concerns or complaints professionally and escalate issues to management when necessary.
• Assist with loading and unloading luggage at the resort entrance or transportation areas.
• Treat all guest belongings with care and ensure security at all times.
• Support special guest needs, such as coordinating wake-up calls or room service requests.
• Provide support to the concierge team as needed with reservations and guest inquiries.
• Maintain a professional appearance and demeanor at all times.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in hospitality or customer service preferred but not required.
• Excellent communication and interpersonal skills.
• Friendly, helpful, and professional attitude.
• Strong organizational and time-management skills.
• Ability to work effectively in a fast-paced environment and manage multiple tasks.
• Basic knowledge of the local Florida Keys area, amenities, and attractions preferred.
• Ability to stand, walk, and lift for extended periods.

Physical Requirements

• Ability to lift and carry luggage (typically 20–50 lbs, depending on guest needs).
• Ability to walk, stand, and bend for extended periods.
• Ability to navigate stairs, ramps, and various areas of the resort.

Work Environment

• Primarily works in the resort lobby, guest rooms, and transportation areas.
• May work outdoors in valet or arrival areas and in varying weather conditions.
• Operates in high-traffic areas while interacting with a diverse range of guests.

Benefits

• Competitive hourly wage
• Health, dental, and vision insurance (eligibility based on hours worked)
• 401(k) with company match
• Paid time off and holidays
• Employee discounts on resort accommodations, dining, and activities
• Professional development and training opportunities
• Employee recognition programs
• Complimentary or discounted meals (based on position)
• Housing options may be available for eligible associates
• Supportive, team-oriented work environment in a beautiful Florida Keys resort setting

Equal Employment Opportunity

Hawks Cay Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.