Job Description

Scope of Position

Seaport is in the business of making people feel special and the Bell/Door staff are our ambassadors in this mission. Embracing a “make it happen” and “make a difference” attitude by going out of your way to satisfy a guests’ request or need will serve as a cornerstone of our commitment to unparalleled customer service. Recognizing guests by name and customizing the delivery of service will help ensure a satisfied customer.

You will report directly to the Director of Guest Service. You will also encounter close working relationships within your department and many others (i.e. Housekeeping, Engineering, Food & Beverage, and Valet), as well as extensive guest interaction.

Schedule Requirements

Schedule will vary based on business needs; the operation is 24 hours a day, 7 days a week.

Responsibilities

Essential Functions

• Assure proper coverage of hotel entrance at all times
• Greet and welcome guests as they arrive
• Thank guests and invite them to return as they depart
• Assist arrivals with luggage delivery
• Escort guests to guest rooms including detailed introduction of hotel and guest room amenities
• Coordinate and control the flow of vehicles as they deliver and pick-up guests at the entrance of the hotel
• Maintain clean, safe & secure work environment throughout lobby, front entrance, & sidewalk
• Accept guests’ cars to valet park and explain retrieval process.
• Coordinate luggage storage and pick-up
• Execution of guest room deliveries.
• Anticipate our guests needs, i.e., holding umbrellas, opening trunks, assisting with wheelchairs, hailing taxis, etc.
• Answering basic phone calls when excess call volume arises
• Completes any duties or projects assigned by the Guest Service Manager’s or Director of Guest
• Services
• Practicing, managing, and promoting our Mission & Values so that it becomes an intricate part of the everyday operation

Qualifications

Required Job Knowledge and Skills

Effective verbal communication skills

Exceptional customer service skills

Additional languages preferred.

Previous phone experience and computer skills beneficial.

Understanding of hotel/hospitality industry a plus.

Strong problem solving and guest resolution skills.

Supportive Functions

• In addition to the performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the Director of Guest Services based upon the requirements of the hotel.
• Maintain regular attendance in compliance with hotel standards.
• Adhere to hotel rules and regulations for safe and efficient operations.
• Foster a culture of trust and respect.
• Live Seaport Hotel’s Core Principles:
  • Seek to warmly greet everyone
  • Engage in active communication
  • Anticipate guest needs
  • Promote creativity and connections
  • Openly inquire about guest satisfaction
  • Respond with passion and commitment
  • Thank each guest and each other

Qualifications

Experience:

• Ability to lift, push, and pull 50+ pounds.
• Ability to withstand long periods on your feet.
• Driver’s License required
• Minimum-high school diploma

Education:

• High School diploma, general education degree or international equivalent preferred.

Language Skills:

• Fluency of the English language is strongly preferred.
• Ability to understand and compose instructions, memos, and short correspondence.