Job Description

INDUSTRIALIST HOTEL

124 rooms | 1,277 sq. ft. event space

Amenities include: signature restaurant (The Rebel Room), social lounge, fitness center, in-room dining, valet parking, conference & lounge areas.

Blending historic character with modern lifestyle design, The Industrialist in downtown Pittsburgh offers an authentic guest experience. With prime access to shops, local restaurants, the Business District, riverfront trails, and convenient public transit, the property provides an engaging environment for hospitality professionals passionate about dynamic, urban hospitality.

The Bell Attendant is responsible for providing exceptional guest service by assisting with luggage, transportation, and general guest needs. This role creates a welcoming first and last impression for guests while maintaining professionalism, courtesy, and efficiency at all times.

Job Title Bell Attendant

Department: Front Office

Supervision Exercised: None

Supervision Received: Guest Services Manager

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent preferred.

Experience

• Prior hotel or customer service experience preferred.
• Experience in a hospitality or service-oriented role a plus.

Skills and Knowledge

• Excellent communication and interpersonal skills.
• Friendly, professional, and customer-focused demeanor.
• Ability to lift, push, and pull up to 75 lbs.
• Flexibility to work various shifts, including weekends and holidays.

JOB DUTIES

• Greet guests upon arrival and assist with luggage and personal items.
• Escort guests to rooms, provide property information, and explain amenities.
• Deliver luggage, packages, and other guest items promptly and professionally.
• Maintain cleanliness and organization of lobby, entryways, and bell storage areas.
• Coordinate with the Front Desk to ensure smooth guest arrivals and departures.
• Perform additional duties as assigned by management.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements