Job Description

Omni Charlotte Hotel

The Omni Charlotte Hotel welcomes you with refined comfort and the warmth of true North Carolina hospitality. Perfectly situated in the heart of Charlotte’s financial district, this AAA Four-Diamond hotel offers both exceptional convenience for business travelers and easy access to the city’s top attractions. Connected to 12 city blocks through an enclosed sky bridge, the hotel places you just steps away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the vibrant EpiCentre entertainment district.

At the Omni Charlotte Hotel, our associates thrive in a dynamic, supportive environment that fosters growth, mentorship, and pride in delivering exceptional service. We are guided each day by a culture of respect, gratitude, and empowerment. If you’re a friendly, motivated individual with a passion for creating memorable guest experiences, the Omni Charlotte Hotel could be the perfect place for you.

The Bell Captain plays a key role in managing the smooth arrival and departure of guests. Bell Captain maintains a positive working relationship between Guest Services, Valet, and the Front Office.

Responsibilities

Serve properly mixed and proportioned drinks, in a timely manner, to guests and servers.

Have excellent working knowledge of liquors, beers and wines.

Upsell and suggestive sell of both food and beverage to guests.

Requisition and restock bar with all essential products and equipment.

Observe and adhere to all liquor liability laws.

Check identification of guests ensuring alcohol is served only to those patrons of legal drinking age.

Monitor the intake of alcohol of guests, prohibiting sale of alcohol to those who are intoxicated.

Communicate with guests and respond to feedback in a positive manner, resolving any service issues.

Qualifications

Previous luxury hotel experience is required.

Obtain a high school diploma

Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

Ability to stand for the entire scheduled shift.

Customer service oriented, ability to multi-task, detail orientated, and excellent organizational skills needed.

Knowledge of the resort and all outlets

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.