ESSENTIAL DUTIES:
Warmly greet and welcome guests.
Carry luggage weighing at least 50 pounds to the guests’ rooms.
Work in a cooperative and friendly manner with fellow associates.
Keep accurate communication flowing freely among all hotel departments and immediate supervisor
Practice “aggressive hospitality” and guest satisfaction.
Deliver guest packages to desired location at guest’s request.
Deliver letters, faxes and guest laundry to the guest rooms.
Post up at the designated stations anticipating guest interactions and needs.
Distribute miniature golf equipment to our guests using proper procedure.
Arrange for reasonable accommodations for person(s) with disabilities.
GENERAL DUTIES
Serve all guests and fellow associates with smiles and warm, courteous demeanor.
Maintain positive, enthusiastic environment focusing on our guests.
Maintain a clean, neat, and orderly work area.
Perform your job duties according to standard operating procedures.
Read, understand, and comply with all policies, procedures and practices as stated in the employee handbook.
Utilize protective equipment, when applicable.
Attend all scheduled training classes and meetings.
Continue to learn and grow in your position.
Inform management promptly of any work-related issues with guests or other associates.
Know all emergency procedures (fire, severe weather, bomb threats, guest accident/illness, etc.)
EDUCATION AND/OR EXPERIENCE
A minimum of a high school diploma is required. Prior experience in the hospitality/guest services is preferred.
Flexible schedule required.
LANGUAGE SKILLS
Must be fluent in reading, writing and speaking the English language. Fluency in a secondary language is preferred. Associates must be able to communicate articulately and in a professional manner.
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.
Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.
At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.
