Job Description

RELATIONSHIPS:

• Reports to Bell Captain, and Guest Services Manager.

• Guests and visitors.

• Front Office: Guest Relations, Concierge, Front Desk and Valet parking.

RESPONSIBILITIES:

• Welcomes guests and familiarizes them with the hotel and facilities.

• Accompanies guests and delivers luggage to rooms.

• Answers inquiries.

• Informs Bell Captains, Guest Services Manager, and or the MOD of any challenges relating to the hotel or guest.

• Able to give clear directions (Chicago).

• Delivers packages, guest messages, and newspapers.

• Informs Managers of guest challenges.

• Keeps public area and bell storage area clean.

• Notifies Engineering of any mechanical difficulties throughout the hotel.

• Alerts Security of any suspicious occurrences or individuals in the hotel.

• Understands responsibility during all types of hotel emergencies.

• Provides services in absence of Door Attendant.

• Attends meetings and hotel training sessions as required by hotel management.

• At IHG we are committed to providing our employees with a safe, secure and healthy workplace.It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.

• Perform other duties, tasks and special projects as assigned.

QUALIFICATIONS:

• Able to work overnight shifts as needed

• Ability to lift up to 70 pounds

• High school diploma or equivalent; some college is preferred.

• Service oriented.

• Friendly, positive and good natured attitude with daily guest contacts, as well with hotel employees.

• Ability to clearly communicate with proper grammar in English with guests/visitors, management and hotel personnel to their understanding.

• Ability to be a clear thinker and can remain calm in pressure situations.

• Must be conscious of culture differences.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

The salary range for this role is $15.27 to $16.55This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?