1.Show guests to room assisting them with their luggage.
2. Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
3. Check luggage for hotel guests both for day and overnight.
4. Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.
5. Open doors and greet guests in a friendly and courteous manner.
6. Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
7. Post the daily events board and entertainment board in the lobby.
8. Maintain an open communication line through all shifts by proper use of intershift log.
9. Deliver messages and valet to guest rooms.
10. Perform pick ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.
11. May perform the duties of a valet as required.
12. Assist front desk with key inventory twice weekly.
13. Comply with attendance rules and be available to work on a regular basis.
14. Perform any other job related duties as assigned
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.
Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.
At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.
