Job Description

Bellows Plumbing, Heating, Cooling & Electrical is looking for a highly motivated, enthusiastic Customer Service Representative (CSR) . The ideal candidate will possess excellent communication skills and provide outstanding service to our customers. We are open to several shift opportunities: Shifts shall include Saturday, Sunday and Monday or a Friday. This position is remote but initial training period may be on site and outside of normal schedule.

Duties:

- Respond to customer inquiries via phone and email
- Provide information about products and services
- Assist customers with scheduling repairs/services
- Collects and data enters information accurately and efficiently

Qualifications

High School Diploma or equivalent
Excellent written and verbal communication skills
Prior customer service or call center experience

What You’ll Love About Bellows

A family-owned business with 40+ years of history serving our community with pride and integrity.
A culture rooted in respect, growth, and teamwork, where your voice matters.
Generous PTO program and excellent benefits for full-time employees.
A supportive environment that encourages continuous learning and professional development.
Leaders who care about your success and celebrate wins together
A team that truly treats each other like family.

What We’ll Love About Working With You

You’re passionate about delivering exceptional customer service and creating memorable experiences.
You bring a positive, solution-oriented attitude to every call, every day.
You’re a great listener, clear communicator, and natural relationship builder.
You thrive in a fast-paced, team-oriented environment, but also shine independently.
You’re detail-oriented, organized, and always looking for ways to improve.
You share our belief that every customer, every call, and every teammate matters

Bellows Plumbing, Heating, Cooling & Electrical is an opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

About Bellows Plumbing, Heating, Cooling & Electrical

Serving the San Francisco Bay Area Since 1984!

For over 40 years, our family-owned and operated company has been raising the standard in plumbing, heating, cooling, and electrical services throughout the Bay Area. From San Jose to San Rafael, Santa Cruz, and everywhere in between, we bring exceptional expertise, professionalism, and care to every home and business we serve.

As a family-held business, we believe in doing more than just completing a job, we build lasting relationships with our community through honesty, courtesy, and integrity. Our mission is simple: to deliver the highest level of service, backed by decades of experience and a commitment to doing things the right way. Whether it’s plumbing, HVAC, or electrical work, we take pride in offering solutions that are reliable, efficient, and truly uncommon in quality.

When you choose us, you’re not just getting a contractor, you’re getting a trusted partner dedicated to keeping your home or business safe, comfortable, and running smoothly.

Industry

Construction & Skilled Trades

Company Size

11-50 employees

Headquarters

Soquel, California

Year Founded

1984

Website

bellowsservice.com

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