Job Description

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

The Bellman is responsible for delivering exceptional guest service by assisting with luggage handling, guest arrivals and departures, and providing information about the property and surrounding area. This role serves as a key first and last impression of the hotel and is expected to maintain a warm, professional, and service-oriented demeanor at all times.

Principle duties and responsibilities (Essential Functions) include:

• Greeting guests upon arrival and departure with a friendly and professional demeanor.
• Assist guests with luggage handling, storage, and delivery to guest rooms.
• Escort guests to rooms and provide an overview of room features and hotel amenities.
• Provide information regarding hotel services, local attractions, and directions
• Respond promptly to guest requests and ensure a high level of guest satisfaction
• Maintain cleanliness and organization of the lobby, bell desk, and luggage storage areas
• Coordinate with Front Office and Concierge to ensure seamless guest service
• Handle guest inquiries, requests, and concerns in a courteous and efficient manner
• Perform other duties as assigned based on operational needs

Additional Duties & Cross-Functional Support

• Assist with valet parking services as needed, including safely parking and retrieving guest vehicles
• Operate and drive the 14-passenger shuttle bus to transport guests to and from the airport or other designated locations when required
• Ensure compliance with all safety, driving, and company policies when operating vehicles
• Support other departments as needed to ensure smooth hotel operations
• Perform other duties as assigned by the supervisor and/or manager based on operational needs

Qualifications

• High school diploma or equivalent preferred
• Previous hospitality or customer service experience preferred
• Valid driver’s license with a clean driving record required
• Ability to operate a 14-passenger shuttle bus (or willingness to be trained)
• Must meet company driving eligibility requirements
• Strong communication and interpersonal skills

Work Environment:

• Must be able to work in a fast-paced environment.
• Ability to stand and walk for extended periods during the shift.

Physical Demands:

• Ability to r each overhead and below the knees, including bending, twisting, pulling, pushing, and stooping. Climb ladders of various heights.
• Must be able to push, pull and lift to 50 pounds.

Expected Hours of Work:

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Must be flexible to work various days and various shifts of the week to include weekends, holidays, days, nights and overnight.
• Regular attendance in conformance with the standards which have been established by the hotel from time to time is essential to the successful performance of this position.
• Ten-to-twelve-hour shifts are sometimes required.

Travel:

• No travel required.

Additional Job Information/Anticipated

Pay Range

$ 18.53-$21.42 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.