WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities
Guest Services & Operations
Support AMG Greeters during guest arrivals and departures.
Meet AMG Greeters at the correct terminal and designated locations ahead of service time.
Prepare and manage luggage trolleys for daily operations.
Assist guests with luggage handling between terminals, vehicle, and check-in areas.
Safely load and unload luggage from vehicles using proper lifting techniques.
Remain with guests until service completion to ensure continuity.
Handle guest requests professionally and escalate when required.
Maintain clear communication with AMG Greeters and operations teams.
Safety, WSH & Risk Management
Comply with Workplace Safety and Health (WSH) regulations and company policies.
Perform manual handling tasks using approved techniques to prevent injury.
Remain alert in public, restricted, and high-traffic areas.
Report hazards, incidents, and injuries immediately.
Follow emergency and evacuation procedures.
Physical & Work Requirements
Ability to stand and walk for extended periods.
Ability to perform repetitive lifting and handling of luggage.
Comfortable working in a fast-paced airport environment.
Service Excellence & Professional Conduct
Deliver courteous, professional, and consistent guest service.
Maintain professional grooming and appearance.
Demonstrate teamwork, initiative, and reliability.
Communicate clearly with guests and colleagues.
Attend briefings, training, and departmental meetings.
Attendance & Punctuality
Report for duty punctually according to assigned schedules. Team members must ensure personal commuting arrangements allow for reliable and timely attendance.
Job Requirements
Education & Certification
Minimum secondary education.
Experience
At least one year of relevant guest services or hospitality experience is preferred.
Other Prerequisites
Strong customer service and interpersonal skills.
Good spoken and written English; additional languages are an advantage.
Ability to work independently and in a team.
Willingness to work rotating shifts, weekends, and public holidays.
Professional and dependable conduct.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals.
As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360.
The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.
