Sonesta International Hotels

Bell/Luggage Attendant - Hourly Rate $27.24

Sonesta International Hotels  •  San Francisco, CA (Onsite)  •  3 days ago
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Job Description

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

The Bell / Luggage Attendant plays an important role in creating a warm, welcoming, and memorable arrival and departure experience for our guests. This position is responsible for assisting guests with luggage handling, escorting guests to guestrooms, providing information about hotel services and the surrounding area, and supporting the Front Office team with daily operations.

Successful candidates are hospitality-focused professionals who take pride in delivering exceptional guest service while maintaining a polished and professional presence in a luxury hotel environment.

Essential Job Functions

  • Welcome guests upon arrival and departure with professionalism and genuine hospitality
  • Assist guests with luggage handling, storage, and delivery in a timely manner
  • Escort guests to guestrooms and explain hotel amenities, services, and room features
  • Maintain organization and cleanliness of the luggage storage area and lobby entrance
  • Assist with transportation arrangements, taxi requests, and valet coordination as needed
  • Provide guests with directions, restaurant recommendations, and local area information
  • Respond promptly to guest requests and communicate effectively with all hotel departments
  • Support the Front Office team during peak arrival and departure periods
  • Monitor lobby and entrance areas to ensure a safe and welcoming environment
  • Handle guest interactions with discretion, professionalism, and urgency
  • Follow all company safety, security, and guest privacy procedures
  • Perform additional duties as assigned by management

Qualifications

  • Previous hospitality, hotel, customer service, or guest-facing experience preferred
  • Luxury or lifestyle hotel experience is a plus
  • Excellent communication and interpersonal skills
  • Professional appearance and positive attitude
  • Ability to work in a fast-paced environment while maintaining attention to detail
  • Must be able to stand and walk for extended periods of time
  • Ability to lift, carry, push, and pull luggage and packages up to 50 pounds
  • Flexible schedule including evenings, weekends, and holidays
  • Knowledge of San Francisco attractions, transportation, and dining is preferred

Compensation & Benefits

  • Competitive hourly wage plus gratuities
  • Medical, dental, and vision benefits eligible per company plan guidelines
  • 401(k) with company match eligibility
  • Paid time off and sick leave in accordance with company policy and applicable law
  • Employee hotel discounts within the Sonesta portfolio
  • Opportunities for career growth and advancement

Why Join The Clift?

At The Clift, we combine historic character with modern luxury and genuine hospitality. We are committed to creating an inclusive, supportive, and engaging workplace where team members are empowered to deliver memorable guest experiences every day.

If you are passionate about hospitality and enjoy creating meaningful guest connections, we invite you to apply and become part of our team.

Additional Job Information/Anticipated

Pay Range

Hourly rate is from $26.24 to $27.24 follows contract requirements.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Sonesta International Hotels

About Sonesta International Hotels

Sonesta is now the 8th largest hotel company in the US, with 13 brands that consist of 1100 hotels, 100K+ rooms across three continents and include The Royal Sonesta, The James Hotels, Classico Collection by Sonesta, Sonesta Hotels & Resorts, MOD Collection by Sonesta, Sonesta Select, Sonesta ES Suites, Sonesta Simply Suites, Red Lion Hotels, Inns & Suites by Sonesta, Signature Inn by Sonesta, Americas Best Value Inn by Sonesta and Canadas Best Value Inn by Sonesta.

With the growth of the company, we have also expanded our award-winning guest loyalty program – Sonesta Travel Pass. Offering guests a variety of travel experiences, free nights, value added perks, points that can be redeemed at any of Sonesta's hotels.

Sprung from the classic hoteliers of the mid-20th century, Sonesta is a collection of hotels, resorts, suites and cruises enjoys a rich history celebrating over 85 years in hospitality. When savvy travelers stay in one of our locations throughout the world, they are treated to a genuine experience, reflective of the culture and personality of the destination. Guests are always delighted to find that we have let the outside culture in!

As one of the original hoteliers in the United States, Sonesta has a solid understanding of what drives the passion for travel – service, beautiful surroundings and an unmatched destination experience delivered with style. It’s our employees who deliver on this promise with integrity and passion, ensuring our future will be as strong as our past.

Discover what you have been missing at Sonesta. Join us. We can’t wait to meet you.

Industry
Travel & Hospitality
Company Size
1,001-5,000 employees
Headquarters
Newton, Massachusetts
Year Founded
Unknown
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