Job Description

We are hiring Bellboy/Portier on behalf of a respected employer based in Montenegro and Croatia The ideal candidates should be service-oriented, professional, and able to work efficiently in a fast-paced hospitality environment.

• Check the daily arrival list for VVIPs or guests with special functional needs.

• To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.

• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.

• Tag baggage and return the identification slips to guests.

• Assists guests with luggage to the front desk.

• Escorts guests to room, placing luggage in the room assigned by the front desk.

• Inspects guest room for order and adequate supplies and informs guests of room amenities

• Delivers faxes, messages, packages and flowers to guests rooms and other offices.

• Provide items on loan to guests and collect the items back from guests before departure.

• Inform the Front Desk Cashier to charge items given on loan, in case there are any charges applicable.

• Ensure the efficient delivery and collection of group luggage.

• Ensure that the guest has verified that all luggage has been accounted for.

• Ensure safe storage and collect ticketing of guest coats and personal items.

• Assist guests with Long-term luggage storage requests / Left luggage requests.

• Update and file the left luggage request form / Long Term luggage request form.

• Update and file errand cards.

• Update the Luggage movement register.

• Transport departing guests luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.

• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.

• Assist the senior Concierge on duty with their duties during busy periods and breaks.

• Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.

• To provide an efficient luggage storage, delivery and collection service.

• Perform any other work as and when assigned by the management.

Prerequisites

Previous experience in hospitality would be preferred and Commitment to delivering a high level of customer service. Be a good team player and Flexibility to work a variety of early and late shifts. Able to stand for long hours.

Education

• High school or equivalent education. Computer Basics and knowledge of Property Management software.
• Previous experience working in a luxury 4 or 5-star hotel or serviced apartment environment. The successful candidate is likely to have a passion for customer service, excellent communication skills and good levels of written and spoken English.

Key Competencies:

• Dependability Reliable, responsible, and fulfilling job obligations.
• Customer Service Approachable, professional, and proactive in assisting guests.
• Self-Control Ability to stay calm and professional in busy or stressful situations.
• Teamwork Works well with front desk, housekeeping, and concierge teams.
• Attention to Detail Ensuring guest belongings are handled carefully and processes are followed correctly.

Working Conditions:

• Full-time, seasonal contract with the possibility of extension.
• Flexible shifts, including weekends and holidays.
• Physically demanding role requiring long periods of standing and lifting luggage.
• Primary work locations include hotels, resorts, or serviced apartments.
• One day off per week.

Salary & Benefits:

• Salary: 600 - 800 EUR per month (depending on experience).
• Accommodation provided.
• Daily meals included.
• Transportation provided (at least one-way).
• Work permit assistance available.

How to Apply:

If you meet the qualifications and are interested in this opportunity, please submit your application online by March 31, 2025, or email career@ibpartners.me

Candidates selected for the first interview will be required to submit a resume, recommendation letter (or email), and a video introduction.