Job Description

Casa Brera, a Luxury Collection Hotel, Milan belonging to Marriott International, is currently recruiting a Guest Arrival Expert/Bellboy Intern.

Reporting to Lead Concierge the Intern will support both doorman and bellman tasks:

• This is full-time position, 5 days a week with 2 days off.
• The starting date is estimated in September.

About us

Located near the iconic Teatro alla Scala, Casa Brera, a Luxury Collection Hotel, Milan is an authentic expression of the city’s evocative spirit, intertwined with the rhythm of the Brera neighborhood. The hotel is a gateway to the rich tapestry of Milanese history, art and culture. An interpretation of the city’s timeless elegance, brought to life by celebrated designer, Patricia Urquiola, there are 101 guestrooms and 15 suites, including the refined Milanese Suite.

Favored by locals and guests, Casa Brera, a Luxury Collection Hotel, Milan, is a must-visit location for worldly epicureans. Presenting a symphony of flavors, regional cuisine is redefined. A rare sky bar and restaurant, Etereo is where a rooftop pool and panoramic views meet exceptional gastronomy. In addition, guests can savor delicious breakfast options and enjoy classic Milanese aperitivo

Here, you will find an authentic and modern team that aims at crafting unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.

Objectives and internship activities:

The aim of the internship, in addition to an initial induction and orientation phase within the company, includes the following activities, which the intern will carry out alongside the Tutor and gradually with increasing autonomy:

In particular, the Guest Arrival Expert will focus on:

• Provide a warm and sophisticated welcome and farewell to guests.
• Assist with luggage handling, including loading, unloading, storage, and in-room delivery.
• Escort guests to their rooms when needed and provide a brief orientation.
• Offer information about hotel amenities, services, and local points of interest.
• Assist in arranging transportation and recording advance requests.
• Support in managing the hotel entrance, ensuring cleanliness and smooth traffic flow.
• Help with valet service, including vehicle inspection and guest notifications.
• Contribute to creating memorable experiences by anticipating guest needs.

Candidate requirements:

• A warm, people-oriented demeanor and a team-first attitude
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills and multi-tasking ability
• Great storytelling skills in English and at least intermediate Italian (both writing and speaking)

What we offer:

• A unique opportunity to be part of a luxury hotel where we celebrate your unique talent and provide growth opportunities.
• World-class training and development programs designed to enhance your skills and help you grow within the Marriott family.
• Work alongside extraordinary talents: award-winning, experienced hospitality professionals.
• Discounted hotel nights, meals, and access to the spa at over 9,000 hotels worldwide, because your well-being is very important.
• Discounts for friends and family.
• Breakfast at 5 euros during your stay at one of our European hotels.
• Participation in charity events, wellness activities, and support for the Milanese community through the TakeCare program.
• Performance programs and recognition.
• Canteen service.

Explore our very big world

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

Our Commitment to pay transparency Marriott is committed to fair and equitable pay practices & we ensure that compensation decisions are based on objective, gender neutral criteria. Salary information relevant to this role will be shared with candidates during the recruitment process. We do not request or consider salary history when evaluating applicants. We are committed to an inclusive and transparent hiring experience for all candidates

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law