Job Description

Professionalism with Heart, Solutions with Purpose

We are seeking a full-time Customer Care Specialist to work from our Studio in Naperville. Fluency in both English and Spanish is required. This role also requires a passion for providing excellent customer service, along with a commitment to resolving issues with heart, grace, and efficiency. We’re more than just a photography business - we’re a team dedicated to capturing life’s most precious moments and delivering joy to families. If you’re someone who loves problem-solving a​nd delivering excellent service while having fun along the way, this is the perfect opportunity for you!

Who We Are:
At Bella Baby, we believe great service is more than just being helpful - it’s about being accurate, proactive, and genuinely invested in our clients. We take the time to provide clear, reliable information, ensuring that every interaction is positive, productive, and handled with empathy and heart. Our Team is a dynamic and essential part of our operation, providing unwavering support to our talented photographers, clients, and management teams. If you're ready to bring your unique skills and enthusiasm to our team, we’d love to hear from you!

Qualifications:
In this role, you will be the primary point of contact for families navigating their photography experience, ensuring they feel heard, valued, and guided through their journey.

• Positive and friendly attitude
• Patient, kind, empathetic and compassionate
• Punctual and reliable
• Strong problem-solving abilities, using logic, resourcefulness, and common sense to address client issues
• Excellent written and verbal communication skills, with a focus on warmth, empathy, professionalism, and clarity
• Self-motivation and the ability to prioritize tasks effectively in a fast-paced environment without the need for external nudging
• Willingness to be of service
• A team-oriented mindset with a desire to support colleagues and share knowledge.

Key Responsibilities:

• Answer incoming calls and make outbound calls promptly and professionally
• Provide timely, thoughtful email support by responding to inquiries and composing clear, personalized correspondence.
• Address and resolve concerns related to photo orders, digital and print products, and service subscriptions, with empathy and clarity.
• Updating account notes, logs, and ensuring follow-through on client and photographer requests.
• Handle client feedback with care and compassion.
• Communicate and collaborate with internal teams to resolve issues, prioritize client needs effectively, and escalate concerns when necessary.

Preferred but not required:

• Previous customer service experience
• Excel, Google Docs & Sheets knowledge

Location & Schedule:

• Bella Baby Studio at 300 E 5th Ave, Suite 330; Naperville, IL 60563
• Monday-Friday 11-7pm and rotating Saturday hours.

Here's why you'll love working with us:

• Starting Pay: $20.25 per hour, based on experience
• Meaningful and Purposeful Work: We're honored to play an important role in supporting families during some of their most memorable experiences, creating a lasting impact through your care and service. Each day is different, providing opportunities to problem-solve, connect with clients, and make a meaningful difference in their experiences.
• Supportive Team: We foster a collaborative workplace where your ideas, feedback, and contributions are recognized and valued.
• We are the number one baby portraiture company in the country! We have been providing beautiful portraits, and 5 star service, since 2007.
• Empathy-Driven Culture: We pride ourselves on an empathetic and client-focused approach, ensuring you’ll be working for a company that values kindness and understanding.
• Professional development and advancement opportunities

This role requires someone who values service, is resourceful, detail-oriented, and able to navigate sensitive client interactions with professionalism and care. If you're passionate about creating positive experiences and thrive in a supportive, client-focused environment, we’d love to hear from you!

Employment is contingent on passing a background check