Job Description

What’s the job?

As bell staff you are responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, as well as help them with luggage.

Reports to the Front Desk Manager.

Your day-to-day

• Greet all guests upon arrival.

• Assist guests with luggage to their rooms promptly when checking in and upon checking out.

• Promote all hotel functions and facilities.

• Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures; equipment and exit paths.

• Once in guest room, provide the guest with the following information: basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc.

• Remove trash, papers, cans, bottles, cups, etc., in lobby area.

• Assist guest with general information when Front Office is not available.

• Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants).

• Polish and clean bell carts daily.

• Assist guests into automobiles or taxi.

• Prevent entrance of unauthorized or undesirable persons.

• Quickly respond to guest requests in a timely and friendly matter.

What we need from you

• Studies in hospitality or related field.

• 2+ years’ experience working in Rooms department.

• Must be fluent in local language and English, additional languages will be highly valuable.

• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

What to expect from us

• Discounted international room rates.

• Room for professional growth in one of the largest hospitality companies.
• Training programmes and access to IHG’s training tool.
• Uniform and laundry service.

• Meals whilst on duty.

• Private health insurance discount.

• Kimpton Benefits: our platform with exclusive discounts for employees.

• Cool work environment and lots of fun! 😊