Thunder Valley Casino Resort

Bell Service Attendant - OC

Thunder Valley Casino Resort  •  Lincoln, CA (Onsite)  •  4 months ago
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Job Description

Job Location Lincoln, CA 95648 Position Type On Call Education Level High School Job Shift Any Job Category Hotel

The Bell Service Attendant will assist arriving and departing Hotel Guests with luggage and service needs. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.

Essential Functions:

  • Practice, support, and promote Thunder Valley Casino Resort’s “ELITE” company-wide service mission and demonstrate AAA Four Diamond service standards at all times.
  • Greet Guests upon arrival and departure, assisting with requests such as directions, property questions, and reservations.
  • Respond to all Guest inquiries in accordance with established company policy, procedures, and AAA Four Diamond standards.
  • Escort hotel Guests to their rooms.
  • Assist with Guests’ luggage and belongings to and from rooms and vehicles.
  • Check baggage for Guests at front desk and assist with luggage pick up and drop off.
  • Offer information pertaining to available on-property services and facilities and off-property points of interest, entertainment, and attractions.
  • Log, track and dispatch bell services in the hotel.
  • Handle group luggage, wheelchair, laundry, mail, and room deliveries as assigned.
  • As assigned, assist with delivery and retrieval of materials and items to and from banquet facilities.
  • Explain room features to the Guests; ensure furnishings are in order and amenities are adequate.
  • Perform the functions of a Door Person and Greeter for the Hotel.
  • Participate in daily pre-shift meetings outlining activities and expectations to ensure service standards are achieved and maintained.
  • Interact with Guests, Team Members and Management in a courteous and professional manner.



Qualifications

Minimum

Qualifications:

  • High school diploma or equivalent is preferred.
  • Previous bell service experience at a AAA Four Diamond hotel is preferred.
  • Ability to communicate effectively with Management, Team Members, Guests and outside agencies in both written and verbal form.
  • Basic computer skills are required.
  • Must be at least 18 years of age.
  • Must be able to obtain UAIC Tribal Gaming License.

Physical Requirements:

  • Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
  • Must be able to lift up to 50 lbs. without assistance, and may be required to lift weights above 50 lbs. with assistance from other Team Members.
  • Must be able to do extensive walking, standing, bending and lifting for the duration of shift.
  • Manual dexterity to operate job related equipment.

If you feel that this position is a great match for your interests and skills, click the button to apply. Thank you again for considering joining the Thunder Valley Casino Resort team!

Thunder Valley Casino Resort

About Thunder Valley Casino Resort

Thunder Valley Casino Resort is a AAA Four Diamond award-winning casino and resort in Lincoln, California, 30 miles (48 km) east of Sacramento. It is owned by the United Auburn Indian Community and opened in June 2003.

Thunder Valley was the first full Las Vegas-style casino in Northern California.

The 275,000-square-foot (25,550 m²) facility offers a variety of gaming including more than 3,000 slot machines and video machines, 100 table games (including blackjack, paigow, etc.), an expansive Bingo Room, and live poker for up to 450 players. The casino regularly holds promotions and special events including drawings, cash prizes, and tournaments. The property features a gift shop along with 19 bars and restaurants for every taste.

The expansion completed in July 2010 includes a 17-story, luxury hotel with 297 rooms including 40 well-appointed suites. The hotel also offers meeting rooms, a state-of-the art fitness center, and the luxurious Coconut Pool + Bar with private cabana and lounger rentals in season.

Scheduled to open in early 2023, The Venue at Thunder Valley is a sophisticated 4,500-seat, cutting-edge entertainment venue hosting the hottest musical acts, comedic performances, and sporting events along with space for events, conferences and banquets.

Industry
Arts & Entertainment
Company Size
501-1,000 employees
Headquarters
Lincoln, CA
Year Founded
2003
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