Job Description

Responsible for providing outstanding, friendly, and informative guest service while assisting with guest luggage and coordinating tour group luggage handling.

Core Job Responsibilities:

• Greets arriving guests and retrieves the guest’s luggage and bags

• Answers to all guests using their name, answering questions in a manner that reflects an understanding of the department and property in general

• Escorts guests to their room, explaining room facilities

• Transport departing guest’s luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for

• Assist with keeping lobby and drive area clean and orderly

• Assist supervisors in identifying guests with special needs to ensure the protection of the company assets and best guest service possible

• Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for

• Ensure that luggage has been stored safely according to prescribed procedures

• Provide gracious, attentive, and friendly service

• Performs other duties as required

Qualifications:

• Must be at least 21 years of age

• Ability to communicate effectively with guests, team members and management in both written and verbal form

• Fluent in English

• Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures

• Must be able to work any day of the week and any shift to include weekends and holidays

• Must be able to establish and maintain effective working relationship with team members and guests

• Must maintain a valid driver's license.

Physical Demands:

• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.

• May be exposed to smoke.

• The noise level in the work environment is usually moderate to loud.

• Constant contact with executives, department management, employees, and guests.

• Prolonged sitting or standing and mobility.

• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionally

• Eye/hand coordination.

• Use of standard office equipment.

• Ability to distinguish letters, numbers, and symbols

Equal Opportunity Employer:

Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!