Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination, it is a stage where music, design, and service come together to create unforgettable moments.

At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock.

THE ROLE

We are seeking a Bell Attendant (Substitute) to join our team! This is a temporary assignment.

In this role, you are responsible for assisting all guests with the opening of all doors into and out of a car or the hotel entrance itself, directing traffic flow at the property entrance, and ensuring the entrance is in order. The Guest Attendant will also offer to assist with their luggage, escorting guests to rooms and giving property and room orientations, storing and retrieving luggage, delivering packages and other items in the property. They also work very closely with Valet staff to coordinate assistance to guests’ transportation and transfers.

You will play a key role in fostering a high‑energy environment driven by passion for excellence. Clean rooms according to assignment sheet priority; update assignment sheet during shift.

Each interaction presents an opportunity to deliver a memorable experience by anticipating guest needs, exceeding expectations, and establishing genuine connections.

 WHAT YOU WILL ROCK

To thrive here, you bring at least two years of prior experience, ideally within a four‑ or five‑star hotel environment, along with the ability to communicate clearly, stay patient under pressure, and approach every situation with tact and professionalism.

You’re comfortable being a team player and assisting guests and coworkers equally. You feel comfortable greeting and welcoming guests entering the property. Opening vehicle doors and assisting guests entering and exiting vehicles. You ensure smooth traffic flow at the property entrance and feel comfortable interacting with guests.

If you speak additional languages beyond English, even better! You understand the rhythm of lifestyle hotels and you’re ready to work evenings, weekends, and holidays when the property is at its most vibrant.

This role is active and hands‑on. You’ll spend a good portion of your shift working with guests and with your team, assisting your coworkers as needed to complete the required activities and deliver amplified service. Always smiling and offering a warm greeting to all.

WHAT YOU BRING, THE HARD ROCK STANDARD

• You anticipate guest needs and act with intention

• You deliver service that is both polished and personal

• You take ownership of every detail of the guest journey

• You contribute to a collaborative, energized, and high-performing culture

• You are detail-oriented, highly organized, and thrive in a fast-paced, high-expectation environment.

• You are a natural leader who communicates effectively, leads with professionalism, and inspires those around you to perform at their best.

• Your ability to anticipate needs, solve problems, and maintain high standards sets you apart.

COMPENSATION & BENEFITS

• This is a union, hourly position $29.17

• We offer a competitive benefits package including medical, dental, vision, paid time off, retirement savings, and employee perks.

• Hard Rock Hotel New York is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.

• Applicants must be authorized to work in the United States.

TAKE THE STAGE

If you are ready to bring your talent, energy, and individuality to a brand that values both luxury and personality, we invite you to apply and join the Hard Rock Hotel New York Team.

Pay Range:

Pay Range: $2 - $50