Job Description

Greeting guests as they arrive and depart from the hotel, assist guests with their luggage, suggest unique experiences, answer questions and build memorable relationships with our guests.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Assists guests with their luggage as they arrive or depart and provide appropriate luggage tickets.

• Offer directional information, driving/hotel related.

• Build relationships while interacting with guests over an extended period of time.

• Assist guests with answering questions; seek out answers when unclear and follow-up with guests.

• Explains accommodations, promotions, appointments and equipment to guests.

• Must be able to lift 75 pounds.

• Must be able to run and stand up to 10 hours per day.

• Must be able to work outside in extreme weather conditions.

• Makes suggestions to guests of all hotel facilities and their location and offers to be of further assistance upon request.

• Able to drive transportation (golf cart) assisting guests to and from their room.

• Outgoing personality.

• Aid the Valet Team by moving vehicles forward and/or parking due to high business levels.

• Aid Door Person in welcoming guests.

• Assist guests with transportation needs (i.e. Limo, taxi or Bus, etc.).

• Maintains a high energy level and remain attentive while standing on feet throughout an 8–10-hour shift.

• Maintains a clean and spotless work area.

• High School Diploma or GED required.

• One-year of Doorman/Bellman experience preferred.

• Must be able to speak, read, write and understand English.

• A valid AZ Driver’s License and successful Motor Vehicle Report (MVR) preferred.

• Computer experience and proficiency in Word, Excel and Internet Use is preferred.

• Must have the ability to deal with a variety of people in a courteous and professional manner.

• Knowledge of casino and hotel amenities is preferred.

• Knowledge of local area preferred.

• Must be personable and energetic.

• Must present a well-groomed appearance.

• Must perform duties with a sense of urgency.

• Ability to handle large/heavy items up to 75 pounds.

• Must be able to stand, stoop, twist, reach, kneel, grip and bend in the execution of normal duties.

• Must be able to run and stand up to 10 hours per day.

• Must be able to work outside in extreme weather conditions.

• Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with secondhand smoke

• Must be able to work at a fast pace, efficiently.

• Must be able to respond to visual, olfactory and aural cues.

• Must be able to operate in mentally and physically stressful situations

• Must be able to work a flexible schedule including weekends, evenings and holidays