Job Description

Responsible for providing prompt, friendly, and courteous service to our guests.

• Greet, direct and assist all guests

• Inform guests of approximate time frame for bell service

• Offer each guest a room orientation, luggage placement (rack/closet) and ice service

• Offer concierge services and promote laundry, health spa, and other services

• Ask guests how their stay was

• Offer transportation assistance

• Frequent writing of luggage tickets

• Deliver, retrieve, and store luggage for our guests

• Load and unload luggage from vehicles

• Keep accurate records and record numbers neatly while delivering and retrieving luggage for bus groups

• Answer a high volume of phone calls in a polite and professional manner

• Direct contact with guests requires patience and good communication

• Drive V.I.P. guests in our limousines and other company vehicles

• Deliver and retrieve boxes, packages and envelopes to and from our business center for our guests

• Exemplify our core values, family style service, our mission and vision

• Exemplify our DEI (diversity, equity, inclusion) culture

• Perform other job-related duties as assigned

• Ability to maintain confidentiality of sensitive information
• Ability to understand and comply with all Company and departmental rules and regulations, policies, and procedures
• Skill in establishing and maintaining effective working relationships with co-workers
• Ability to read, write, and communicate verbally in English
• 5 years of safe driving experience in vehicle
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Ability to stand for long periods of time

• Normal sense of smell, touch, sound and vision range

• Requires seldom sitting, kneeling, lifting/carrying of 51-100 lbs.

• Occasional bending and reaching from floor to 6 ft., crouching, lifting/carrying of 25-50 lbs., copying and writing of numbers

• Eye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols, and currency

• Work area is subject to variable temperatures

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.