Job Description

Responsible for greeting guests at the front entrance to the Hotel, and safely, courteously transporting their luggage to the Front Desk and then to the guest’s room.

Pearl River Resort Associates are required, on a continual basis to…

Adhere to any and all company and departmental policies, practices and procedures.

Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.

Maintain a professional departmental, company and community reputation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provides impeccable guest service to all guests.
• Carries luggage or uses bell cart for arriving and departing guests; upon arrival, transports luggage from the Hotel entrance to the guest’s room, and upon departure, transports luggage from the guest’s room to the Hotel Lobby, then to the vehicle the guest is departing in or for bus groups, loads onto bus. Store luggage in bell locker as needed
• Explains accommodation appointments and equipment to guests upon entry into guest’s room; informs guests of proper operation of room locks, televisions and thermostats.
• Responds to guests’ requests, complaints or inquiries courteously and promptly.
• Maintains a working knowledge of Company facilities, as well as special events on property, in order to advise guests of same, whenever possible.
• Possesses a good working knowledge of all room locations, types, and special features; maintains information on all outlets, including hours of operation, and local attractions.
• Routinely inspects public areas, including front entrance, polish and clean bell carts daily, performing light janitorial duties as necessary, to keep the areas clean and free of debris.
• Remains receptive and visible for guest service at all times.
• Assists in locating misdirected or lost packages for guests and delivers them to guest’s rooms.
• Maintains the highest degree of confidentiality.
• Responsible for maintaining a consistent, regular attendance record.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AGE and GAMING:

18 years of age or above

Gaming property – Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.

EDUCATION and/or EXPERIENCE:

High School diploma or GED Preferred, minimum of one (1) month of previous related experience is preferred

SPECIAL QUALIFICATIONS:

Must possess excellent communication skills. Must be able to demonstrate all aspects of hospitality, professionalism, prompt and courteous service, with extreme attention to detail.

LANGUAGE SKILLS:

Ability to read and understand a variety of instructions furnished in written, oral or diagram form. Ability to respond to common inquiries or complaints.

REASONING ABILITY:

Ability to apply commonsense reasoning to a variety of situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by the Associate to successfully perform the essential functions of this job.

While performing the duties of this job, the Associate is regularly required to talk or hear. Essential duties for this position include but not limited to the following: regularly required to lift, push, pull, and carry luggage and other guest items must be able to maneuver large luggage up to seventy (70) pounds as well as load and unload wheelchairs, motorized carts and other similar equipment as needed.

WORK ENVIRONMENT

The work environment characteristics described here are the representative of those an Associate encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke. This position is required to work in outside weather conditions and may perform responsibilities and/or essential functions on slippery or wet surfaces as well as exposed to wet and/or humid conditions, fumes or airborne particles, extreme cold.

Due to the unpredictable nature of the hospitality/entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property.