ESSENTIAL JOB FUNCTIONS:
Assist all guests with luggage, transporting luggage to and from guest room(s) as requested by guest.
Explain all hotel facilities to arriving guests, their locations in the hotel and hours of operation, to include fire exits and safety features of the hotel.
Remain in the front of the hotel and lobby area when on duty and not assisting a guest.
Maintain the front of the hotel and the lobby area for cleanliness, such as trash removal, mopping up spills, sweeping up trash, emptying trash cans, checking the business center and pol area and workout facilities for neatness and cleanliness.
Deliver messages and packages and mail to guests.
Perform airport pick-ups and drop-offs as scheduled.
Park all cars when guests request valet service, in the approved valet parking areas. Retrieve all valeted cars as requested by guest , bringing it to front of the hotel for the guest.
Maintain the traffic flow at all times in the front of the hotel and parking areas of the hotel.
MINIMUM QUALIFICATIONS:
Position requires either 3pm to 11pm or 2pm to 6pm availability.
Position requires at least 6 months of previous guest/customer face-to face experience.
Position requires a valid driver’s license without violations.
Must be able to drive a manual transmission vehicle.
Must be able to lift and transport up to 50 lbs.
Must be able to push a bell cart weighing up to 100 pounds.
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.
Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.
At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.
